Businesses who listen to their customers succeed. This mantra certainly rings true for New York-based business process management (BPM) and workflow solutions provider, Colosa.
Recently, the company added several new enterprise functionalities, including an enterprise search capability, to its ProcessMaker BPM & Workflow suite Enterprise Edition after evaluating valuable feedback from their customers, partners and community members.
Some of the new functionalities, available as plug-ins that can be loaded into existing ProcessMaker implementations, include a business rules engine, case archive and restore, SLA manager and integration with new relic performance dashboards, in addition to enterprise search.
For those unaware, the ProcessMaker is open source Web-based workflow and BPM software. It is designed to help business analysts model workflows utilizing an intuitive drag-and-drop interface; provide managers with reports and dashboards via business intelligence tools; and improve workflow performance.
The new ProcessMaker Enterprise Search plug-in is ideal for users that may not remember a case title or a case number. Primarily, it helps users to search using the dynaforms defined in each process and to conduct different advanced searches based on these same processes and associated dynaforms.
Built on an open-source search server based on the Lucene Java search library, SOLr, the new Enterprise Search plug-in can scale to meet the demanding search needs of enterprises with thousands of users, explained Colosa. SOLr performs an initial indexing of process data and then maintains the data in sync.
With the help of the Enterprise Search plug-in, users can save, rename, delete and share searches between users; use the pause, reassign and cancel actions; add case notes and check summary of the case; check information about output and input documents and messages; continue case execution from a search and more.
In one of ProcessMaker’s Open Source (News - Alert) Workflow & BPM blogs, Adriana Zegarra, cites an illustration of just how the new ProcessMaker Enterprise Search plug-in can be used: A credit official in a bank might only remember that they are looking for the client that wanted a loan for a “1957 Chevy.” With the help of this plug-in, the official can just search based on the year or model, and find the credit request in question.
Moreover, searches can be saved, stored, and shared as reports.
Brian Reale, founder and CEO of Colosa, said in a statement, "We are very pleased to announce these significant new features. Each new feature has a significant function in large-scale ProcessMaker implementations, and we expect them to deliver significant productivity gains to companies using our solution."
Edited by Blaise McNamee