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Monitor 24-7's IncidentMonitor Helps Ajilon Maintain, Expand Clientele


TMCnews Featured Article

June 07, 2010

Monitor 24-7's IncidentMonitor Helps Ajilon Maintain, Expand Clientele

By Juliana Kenny, TMCnet Web Editor

With a company growing at the rate of international recruiting and project consulting firm Ajilon (News - Alert), an incident managing tool became increasingly critical to manage the company's rapidly developing infrastructure according to a recent case study.

Not only did Ajilon require a program for their needs at the time, but they were looking for a solution that would adapt and expand with their growing business while remaining cost-effective.

Monitor 24-7's (News - Alert) IncidentMonitor solution was the prime choice for Ajilon's expansion needs. The scale of Ajilon's required coverage was huge, and IncidentMonitor proved to support the internal structure as well as the outsourcing services Ajilon operated.

As the company grew and developed business internally and elsewhere, IncidentMonitor grew with it.  While in the process of selecting an incident management solution, one of Ajilon's major concerns was the capacity of the chosen solution to handle everything from tracking incidents to asset management without incurring extraneous fees. Over the past year, Ajilon has employed that very quality of Monitor 24-7's product. The change module allows the company to customize a platform that allows them to 'track all of the changes that we perform in our environment,' said Christian Desjardins, manager of GSC Infrastructure at the Montreal-based IT solutions provider.

This customization feature of IncidentMonitor has proven extremely beneficial. Ajilon's new projects are incorporated into IncidentMonitor's technology in a simple, timely way. The benefits of this technology have allowed Ajilon to customize it for individual customers who all have very different needs. And while adjusting the technology's platforms to perform appropriately for its ever-changing needs, Ajilon is able to maintain a straightforward relationship with Monitor 24-7. 'Working with the folks at IncidentMonitor is always very enjoyable,' Desjardins said.

To take the cake on the information technology software is the savings that Ajilon accomplished through use of IncidentMonitor. As the company implemented the software's automated techniques, moving away from manual entries, the time and labor costs reduced significantly. The ease of changing existing platforms and putting new platforms into operation have helped Ajilon manage its enormous network of clientele without incurring hidden or exorbitant fees. All of IncidentMonitor's modules are available for application as the company requires their usage because they are originally built in to the software, and do not require extra integration.

With its single-platform approach, IncidentMonitor proved to be the ultimate cost-effective, and able solution for Ajilon's specific needs. Read all about how Monitor 24-7 helped Ajilon here.

Juliana Kenny is a TMCnet reporter and editor. To read more of her articles, please visit her columnist page.

Edited by Michael Dinan

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