Business communications must be able to meet high demands no matter, from softswitch capabilities to data storage space to cloud support. To ensure consistent service availability and a superior end-user experience for UC applications, Riverbed (News - Alert) Technology has released of Riverbed SteelCentralTM UCExpert 5.0, the new version of its unified communications (UC) performance management solution. The new solution is available with added support for Avaya (News - Alert) UC solutions.
Riverbed SteelCentral Application Performance Management solutions provide IT with the visibility and actionable insight to help deliver the application performance that users and business demand. It ensures the performance of business-critical VoIP communications and identifies problems before users notice, reducing downtime through proactive management of a company’s UC environment.
Nik Koutsoukos, senior director product marketing for SteelCentral, said in a statement, “When there are performance issues, native UC administrative tools often do not provide complete information to understand the scope and root cause, which reduces productivity and ROI. SteelCentral UCExpert 5.0 allows organizations to reduce costs, improve productivity and be proactive in managing the complete lifecycle – deployment, change and ongoing management – of their unified communications environment.”
SteelCentral UCExpert is part of the Riverbed SteelCentral product family and the only performance management and control suite that combines user experience, application and network performance management to provide the visibility needed to diagnose and resolve issues before end users notice a problem, call the help desk to complain or jump to another web site out of frustration.
Riverbed SteelCentral is part of the Riverbed Application Performance Platform, the most complete platform to allow organizations to embrace location-independent computing, so that business objectives – not technical constraints – drive how applications and data are delivered.
With SteelCentral UCExpert, managers can schedule regular testing of these numbers to verify they are available and responsive before any customer-impacting issues occur. In addition, the configuration management feature allows help desk teams to instantly compare phone configurations and identify specific settings that are incorrectly set, providing valuable intelligence and shortcutting the process for level 3 telecom teams performing the actual troubleshooting.
Edited by Alisen Downey