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Speech Technologies Help Consell de Mallorca Improve Tourist Information Website

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October 24, 2007

Speech Technologies Help Consell de Mallorca Improve Tourist Information Website

By Stefania Viscusi, TMCnet Assistant Editor

In a bid to provide travelers and citizens of Mallorca Spain with tourism information about Spain's largest Balearic Island, the Consell de Mallorca tourism center has chosen the Intervoice (News - Alert) Voice Portal to add voice to their Website.

Intervoice Voice Portal will provide those without access to the Internet and the tourism center's Website, a voice portal via the telephone, that they can interact with and use to gain access to all the information they need.
By calling a dedicated number, callers can interact with the new voice portal, which is accessible 24X7, to get information on local sporting events, festivals, art exhibits and conferences.
When callers are unable to get the information they are looking for, they can then be transferred to a call center agent who will offer the requested information or forward the caller to the appropriate tourist information office.
These enhanced capabilities will allow Consell de Mallorca to improve their customer service by offering visitors and citizens more ways to gain access to information. And by offering four different language options (Catalan, English, German and Spanish) to callers, the tourist center is able to also further strengthen caller interest and drive successful customer experiences with the new system.
"Information access like what Intervoice is allowing us to provide truly reflects the cultural face of this region. From a customer service perspective, it's important that we offer as many access points to our citizens and visitors as possible," commented Gabriel Rivas, MCNT managing director.
The new contract resulted from a partnership between Intervoice, Minser Consulting New Technologies SL (MCNT) and Telefonica.
The partnership, with a goal of providing Spain's tourism industry with a quality self-service information access solution, was made possible as MCNT, a promoter for the implementation of new technologies, secured Intervoice with an opportunity to present their Voice Portal to Consell de Mallorca. Also with the partnership, Telefonica, a top telecommunications operator in Spain, will provide the professional services for the deployment of the solution.
"It was clear to us that Intervoice offered not only the best value but also the most technologically advanced and flexible solution for Consell de Mallorca. The ability to deliver within our timeframe and meet the unusual language requirements were determining factors when we selected Intervoice as our vendor of choice for this important project," also commented Rivas.

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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