CallCopy (News - Alert), a provider of quality management and call recording solutions for contact centers, today announced it is partnering with ShoreTel to integrate cc: Voice with ShoreTel's (News - Alert) Pure IP
Unified Communication system.
cc: Voice extends the ability of ShoreTel's Unified Communications (News - Alert) solutions to allow businesses to seamlessly integrate communications with business processes for a more collaborative and productive enterprise, according to Mark Arman, vice president of business development of ShoreTel.
"Our customers are our number one priority, and they expect only the best from our products and services," said Arman. "The CallCopy solutions certified by our Technology Partner Program ensure that our customers have a WLAN
solution that is interoperable with our products."
ShoreTel has certified CallCopy's cc: Voice for three methods of call recording, including native call recording, passive VoIP call recording and VoIP call recording with Computer Telephony Integration (CTI
). By maintaining product suites that meet the demands of small companies to large enterprises, CallCopy and ShoreTel bring satisfaction and value to a wider range of companies.
"Our three ShoreTel-certified methods of call recording ensure that ShoreTel customers will have the most effective call recording solution available to meet the needs of their operating environments," said Ray Bohac, president and chief executive officer of CallCopy, Inc. "CallCopy and ShoreTel are both committed to leading our markets in customer satisfaction, and in developing the industry's easiest solutions to deploy and use."
By offering extremely reliable and scalable solutions that are easy to install and use, ShoreTel enables businesses of any size to seamlessly integrate communications with business processes, creating a more collaborative and productive enterprise. ShoreTel's distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. ShoreTel continually delights its customers by offering the best products and the best services for the lowest total cost of ownership
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.
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