California-based DYL announced an upgrade to its telecommunications service. In an effort to combat long wait times, unhappy consumers, and unproductive service, DYL has implemented Caller-ID Routing. This will help route callers to the proper channel and agent every time they call in.
"Caller-ID Routing will allow customers to route their calls instantly to the right department, no matter what number they dial. You can have a client route directly to their assigned sales rep, even if the client is calling the main number. Or you can send VIP customers directly to an account manager for personalized customer service," said co-founder Matt Vandervort.
The way Caller-ID Routing works is by meshing a cloud-based phone system with sales automation. This enables companies to personalize workflows based on distinct needs. Adding to the customization of DYL’s Caller-ID Routing feature is an additional tool that can detect “spam” and telemarketing calls. This allows the important and necessary calls to be answered with the ability to weed out the ones deemed a “waste of time.”
"With Caller-ID Routing, I can send annoying telemarketers to their own voicemail box. Once we set it up, we never have to deal with spam calls again," remarked Desha Greene, DYL's head of client services.
An additional goal, according to DYL co-founder James Angel, is to allow workers to have the ability to work in any locale via its Virtual Office or customer service processes. “Other companies just provide phone service - they're commodities, essentially. DYL is here to make your business better,” Angel shared.
Any company can utilize the company’s services including medical, dental, real estate, car dealerships, health insurance, and more.
Does your company have a Caller-ID system in place?
Edited by Maurice Nagle