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Management and Telemarketing Software Provider Deploys Google Mapping App for Users
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September 30, 2009

Management and Telemarketing Software Provider Deploys Google Mapping App for Users

By Kelly McGuire, TMCnet Editor

As Google (News - Alert) branches off its empire, various industries are receiving new applications and abilities within Google’s expansion.

One such company that is benefitting from a new Google ability is lead management and telemarketing software provider VanillaSoft, who recently announced that the company’s latest software release will allow its users to have a Google Mapping ability.

Within this new ability, users of VanillaSoft can map the location of contacts and set appointments, as a way to connect users on a different interface to expand the software’s abilities and give more of an array of tools and choices.

Ken Murray, founder of VanillaSoft, said that the new mapping ability is a very natural progression for the company.

“More and more of our existing customers and new customers are deploying VanillaSoft not only for their inside lead generation and appointment setting efforts but also to their outside field reps,” Murray said. “It is incumbent on us to place into our customer’s hands the very best tools and resources available to help them sell more by becoming more efficient.”

Not only will VanillaSoft users be able to use the Google mapping feature, but enhancements to custom fields and scheduling of callbacks will also be upgraded. 

A user can now convert a specified custom field to a formula field as a way to calculate pertinent information while simultaneously on a call, saving magnitudes of time. 

Additionally, with VanillaSoft’s scripting feature, sales agents can be instructed on how to gather information correctly and provide feedback as needed for their operations, sales performance and customer inquiries. 

VanillaSoft officials said that this powerful new feature is perfect for customized calling in many different industries. 

The team callback concept, also introduced by VanillaSoft, can now be booked either by an individual or to a team, so they will be routed to the first available individual in that team at the requested time and date. 

Since call center companies constantly work in shifts, the new callback option ensures that a sales agent can always make all the necessary calls.  This way, not only will a queue be set up for those sales agents coming in on a late shift, it eliminates the possibility of any callbacks being missed. 

And, with VanillaSoft’s constant new applications, it’s no surprise that the company managed to be part of the growth in technology software for 2008.

Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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