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Support Options Allow Users to Feel Secure with VanillaSoft Products
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November 17, 2009

Support Options Allow Users to Feel Secure with VanillaSoft Products

By Kelly McGuire, TMCnet Editor

For any company in the telecom industry, it’s inevitable that any software system, whether a lead management software or a telemarketing software or any other call center software, will hit some kind of speed bump within its lifetime.

For software provider, VanillaSoft, this issue comes as no surprise, and the company’s plethora of support center options allows for its customers to have everything they need to weather any hypothetical storm.

In addition to providing customers with a dynamic front-end interface, from a sleek desktop to advanced data query functionality, users need to have the back-end support areas taken into account as well. With VanillaSoft’s support options, customers having issues can do more than just email or call a hotline for help.

First, the company offers a “Quick Start Guide,” which allows users to get their VanillaSoft systems up and running with a document tutorial on how to set up a system. With this support feature, users can navigate with VanillaSoft’s step-by-step instructions on how to create a project, define result codes, create custom fields, import leads and create caller account and assign projects.

The company’s reports feature allows user to run a variety of reports on data within the company’s software that a customer may use. According to company officials, the reporting support option allows user to track calling activity and average call duration by representative, as well as manage a company’s results of daily call campaigns while organizing future appointments. 

“The easy-to-use reporting wizard allows you to get all of the data that you need,” VanillaSoft officials said. From creating a new report to group report data, users can have all of their questions answered with VanillaSoft’s complete online document on how to maximize and complete all tasks a customer would need with the help of VanillaSoft’s reports support option.  

In addition to various online functionalities that require a more hands on approach for the customer, versus a live interaction with a VanillaSoft support staff, the company does offer a direct support call number as well as an e-mail contact for customer that prefer to speak to a live agent.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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