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IT Staffing Company Selects BrightCom Telepresence


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December 15, 2009

IT Staffing Company Selects BrightCom Telepresence

By Amy Tierney, TMCnet Web Editor

A provider of IT consulting and staff augmentation solutions is the latest company to join the growing ranks of businesses deploying services from a Huntington Beach, Calif.-based provider of telepresence and video conferencing technology.

Crescent Solutions has selected BrightCom’s Visual Collaboration System to serve as a backbone for its telepresence and video conferencing infrastructure. The Visual Collaboration System is a single solution for telepresence and video conferencing that offers meeting administration, meeting scheduling, firewall NAT traversal and a set of Web conferencing functions in one server.
The company implemented the processor-based, single network appliance in an effort to boost communication and information exchange within its operations and with customers, company officials said.
 “Seeing and communicating with people face to face is one of the most important aspects of our operations,” David Jones, chief architect of Crescent Solutions, said in a statement. “Having the ability to connect our teams and customers, personally and share meaningful technical information all in real-time is something that our previous communication solutions like WebEx and iChat have not been able to provide us.”
Crescent has already used integrated video and Web conferencing from VCS for internal meetings with field teams located across the nation. The company plans to use the meeting environment for consultant interviews, internal project planning, customer status meetings and internal training. In addition, the system will also give Crescent an effective way to train field teams and new hires on the company’s daily operational systems, including sales and project management, officials said.
What’s more, BrightCom’s infrastructure will help Crescent Solutions better connect with customers on a more personal level, Jones said.
“This channel of communication is something that none of our competitors use effectively today,” he said. “We are excited to be able to add this level of support and project management to ensure effective communication between our customers and our field teams.”
In the future, Crescent plans to implement BrightCom’s ClearView Conferencing systems and Lumina Telepresence endpoints at its headquarters in Irvine, Calif. and Lake Worth, Fla.
Powered by VCS, the conferencing endpoints offer provide high definition, standard definition video and audio broadcasts. Offering multiple data broadcasts, VCS can display up to 16 video broadcasts with an unlimited number of meeting participants broadcasting from desktop Web cams, conference rooms or telepresence suites.  The broadcasts are displayed in a multi-screen layout, which the meeting moderator selects, and are automatically adjusted across the number of screens at the endpoint.
In related news, Crescent will become the first partner to participate in the BrightCom Media Framework Beta program, BrightCom’s new platform for video conferencing. Under the program, Crescent can conduct meetings using Macintosh operating systems. BrightCom’s ‘one-touch update’ feature will automatically upgrade Crescent’s infrastructure without additional administration from Crescent, BrightCom officials said.
With fluctuating gas prices and companies’ need to cut travel costs, more organizations are deploying telepresence and video conferencing technology to save on travel costs. For example, BrightCom last month announced that Uyemura International Corp., a supplier of chemical finishing technology solutions that specializes in PCB, selected the company’s telepresence and video conferencing infrastructure for its Uyemura USA division. Uyemura USA plans to link its technical and sales teams that are spread across the nation to its Ontario, Calif.-based headquarters and its Technical Center in Southington, Conn with the technology. In addition, Uyemura wants to offer its customers a channel to speak with the company’s sales and technical teams for project management.
 To find out more about BrightCom, visit the company at ITEXPO East 2010. Scheduled for Jan. 20 to 22 in Miami, ITEXPO (News - Alert) is the world’s premier IP communications event. BrightCom CEO Bob McCandless will speak during “Technology Innovations in Video Conferencing” at 10:30 a.m. on Jan. 22. Don’t wait. Register now.

Amy Tierney is a Web editor for TMCnet, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.

Edited by Amy Tierney

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