Virtual Call Center

Virtual call center solutions provider Sentillion vBusiness recently announced that its vThere packaged desktop virtualization solution was awarded RSA Secured certification with RSA SecurID, and that the company has joined the RSA Secured Partner Program. The certification indicates that vThere is interoperable with top industry two-factor authentication technology from RSA (the security division of information management and storage company EMC (News - Alert) Corporation).

 

vThere is a virtualized desktop solution designed to enable teleworkers—like virtual call center agents—to access corporate networks remotely. The solution uses virtualization technology to create a secure end-point that runs on any Windows-based workstation. Each end-point is secure thanks to the creation of corporate virtual computers that run on, but are separate from, the unmanaged PC.

 

The partnership between Sentillion and RSA means that users running vThere on an unmanaged PC can use an RSA SecurID token to enable two-factor authentication for accessing a corporate network.

 

“Our RSA Secured certification enables Sentillion customers to enjoy an added level of network security when deploying vThere,” said Sentillion vice president and CTO David Fusari, in a statement. “We are proud that RSA has certified that vThere adheres to the policies and requirements set forth by RSA SecurID technology.

 

Stuart Cohen, director of partner development at RSA, noted that protecting identities and securing information is a key part of any organization’s system for remote network access.

 
“The RSA Secured technology partnership between Sentillion and RSA helps enterprises efficiently and cost-effectively manage the digital identities of diverse constituencies regardless of their location,” Cohen said in a statement.

 

Security is a big issue for remote access, and can outweigh the benefits of empowering teleworkers with the tools they need to do their job—though this need not be the case. Sentillion addressed this challenge head-on when it designed vThere, a solution designed help companies overcome remote access security and management challenges. Now, this security is even strong thanks to the partnership with RSA.

 

In a company news release, Sentillion explained that RSA SecurID is a widely-used method of two-factor user authentication—as easy to use as a password, but much more secure.

 

“Used in conjunction with RSA Authentication Manager software, an RSA SecurID authenticator functions like an ATM card for a company network, requiring users to identify themselves with two unique factors — something they know (a password or PIN), and something they have (such as an RSA SecurID key fob token) — before they are granted access to secure business information,” Sentillion said in its announcement.

 

To learn more about vThere, please visit Sentillion’s Virtual Call Center channel on TMCnet.com.

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