Virtual Office Featured Article

Masergy and Cloudpipes Empower the Virtual Office with More Tools

April 05, 2017
By Michael Guta, Contributing Writer

There has been a dramatic and drastic shift in the way today's workforce operates, and digital technology is chiefly responsible for the change that is taking place. The available technology has made the need for a physical office an option, because practically every resource an organization needs for its day-to-day operations is available as a virtual office service that can be easily accessed as long as you have a broadband connection. This has introduced new levels of efficiency, cost saving and made enterprise grade solutions available for small organizations. The new partnership between Masergy and Cloudpipes is going to expand the ease in which businesses can access communications enabled workflows in the cloud with automation instead of the costly development process.

This partnership is going to use the technology of both companies with seamless integration so customers can add value to their business processes for communications events with drag and drop functionality for over 150 cloud and SaaS (News - Alert) applications into the Masergy UCaaS platform.

According to Masergy, it owns and operates the largest independent software defined platform in the world, which allows the company to provide global enterprises with hybrid networking, managed security and cloud communication solutions. This infrastructure will be used to access Cloudpipes next generation Integration Platform as a Service (iPaaS) that connects hundreds of cloud applications and give its customers a virtual office with applications providing a range of solutions delivered on a global UCaaS platform.

"Masergy is the first global UCaaS company to offer seamless business process management and workflow automation capabilities with Cloudpipes, providing their customers with a flexible, out-of-the-box integration with over 150 cloud services", said Boris Raicheff of Cloudpipes

The no-code approach to UCaaS is going to make the Masergy rich functional APIs to connect to almost any cloud application giving users the ability to improve their apps, including Salesforce, Microsoft (News - Alert) Dynamics, Slack, Marketo, Hubspot, Basecamp, Google Docs, Twitter and many others.

"Masergy is putting true business process automation into the hands of the actual application users. Business managers have unique insights into how data is best leveraged to support their business and to respond to market changes quickly. Our partnership with Cloudpipes lowers the barrier for our customers to innovate and enables the creation of business macros without the need for a software development team or third-party professional services," said Dean Manzoori (News - Alert), VP of Product Management - UCaaS.

With the partnership it has formed, Masergy sees organizations expanding their Computer Telephony Integrations (CTI (News - Alert)), automating provisioning of UCaaS users and integrating artificial intelligence to optimize not only business communications but also processes that will improve productivity across the entire organization.

Edited by Maurice Nagle

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