Cloud telephony is being used with other catchphrases these days like cloud computing or hosted services. According to CallFire, cloud telephony is “on-demand voice services provided by a hosted, dynamically scalable, often virtualized, deployment of voice infrastructure that can manipulate inbound and outbound calls through a simple programmable interface.”
Like anything, when building a business, having the right software, hardware and/or infrastructure built into your network is essential. More importantly, an impeccable phone services is also essential for giving you customers a welcoming experience.
The Cloud Telephony team at CallFire has experience deploying scalable call tracking and cloud call centers using open source technology for over six years, officials said. Today, CallFire released a list of essential features and characteristics of reliable Cloud Telephony providers.
Reinventing Telco in the Cloud
An enterprise-grade cloud telephony platform should provide scalability, high availability, programmable integration and useful dashboards with reports, said CallFire officials. Here are the essential features that you should be looking for:
- Scalable IAAS (Infrastructure as a service)
- Customizable IVRs
- IVR Builder GUI
- API, Web & Mobile interfaces
- Reliable Text-To-Speech
Once those are found, these are the essential characteristics that the platform should also have, experienced tech support that offer hands-on developer support and ticketed troubleshooting for your account, ease of use with a provider that offers a great dashboard that provides (at minimum) phone number provisioning, campaign summaries and comprehensive reporting and distance from headaches.
CallFire officials suggest finding a provider with a proven track record of reliability. Be sure to ask for references and delegate your Cloud IVR to a battle-proven team.
For more information about CallFire, be sure to visit their Website or check out their Auto Dialer or Voice Broadcast channels here on TMCnet. Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek