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Voice Over IP Important to Today's Workforce

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October 15, 2009

Voice Over IP Important to Today's Workforce

By Stefania Viscusi, Assignment Desk Editor


With the introduction of a number of new technologies in today’s workplace, it has become possible to work faster and more efficiently. In addition to these benefits, new technologies have also made it possible for employees to work from home and have a better work/life balance.

 
According to the latest research from Frost & Sullivan, "Meetings Around the World II: Charting the Course of Advanced Collaboration," a report sponsored by Verizon and Cisco (News - Alert), technologies like Voice over IP have helped to change the way employees are working and are driving improved results for businesses.

Blair Crump, Verizon Business (News - Alert) group president of worldwide sales said that a number of professionals are touting the benefits of advanced IP-enabled collaboration tools in their workplaces for their competitive advantage as well as their ability to improve employee morale.

“We identified trends related to telework and how professionals around the world like to use technology to become more productive while meeting their goals of balancing life and work and reducing business travel," Clump said.

In addition, the report also measured the impact of using collaboration technology on business performance and other emerging technology adoption trends.
 
Voice over IP, the study found, was specifically “leading the way for delivery of advanced communications and collaboration applications.”

In fact of those IT managers surveyed for the study, 92 percent said that the quality of VoIP is as good, or better, than wireline phone systems – removing any adoption barriers that once existed.
 
Carlos Dominguez, senior vice president with the office of chairman and CEO, Cisco, also said that adoption rates for technology like Voice over IP in different geographic locations and cultures must be considered.

“There remain cultural differences that must be taken into account to make the most of our business interactions on a country-to-country and region-to-regional basis," Dominguez said. "Just as no two countries are alike, no two collaborators are alike, and we see this diversity driving innovation going forward."

Of the study’s findings, Chinese organizations were found to embrace UC&C technologies the most, with 89 percent using some form of VoIP as their primary phone service.
 
For more, check out the Voice Over IP  channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi


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