With the widespread popularity of Voice over IP technologies today, and as more and more users are moving to unified communications, or “UC,” the ability to save on costs and increase productivity have become a key driver to adoption.
As a result, UC service revenues will rise to reach over $17 billion by 2013, a new study by market research firm In-Stat (News - Alert) has found.
According to the report, “Global Unified Communications Emerges from the Cloud,” there are two trends that are really working to enhance UC and spur its uptake in the marketplace.
First, SIP Trunking has become a key cost-saving mechanism that is capable of bringing together UC and enriching communications for businesses, customers and suppliers.
The wireless industry is also helping to increase the popularity of UC as higher data rates are being offered and as UC is being extended to the smartphone and other wireless devices.
In addition to services growth, the report also uncovered that the product side of UC is also growing with revenues predicted to grow nearly three-fold between 2009 and 2013.
Among survey respondents, the report also found that the top sought UC application was the ability to collaborate, or file share, while in a conference.
According to David Lemelin, In-Stat analyst, “The market is shifting to unified communications as a “cloud” service.”
“Infrastructure providers, like Avaya, Cisco (News - Alert), BroadSoft, and Microsoft, are working closely with hosted VoIP service providers to enable this shift” Lemelin said.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi