VoiceXML systems provider Interact Inc. has released two new solution additions to its SPOT media platform portfolio.
With SPOTbuild, a graphical service creating environment, and SPOTproof, a test automation and load testing tool, a voice and data systems provider can offer carriers and enterprises new functionalities with an Interact SPOT interactive voice response, or “IVR” system.
According to Greg Gissler, founder, vice president and chief technology officer of Interact, the company’s SPOT media platform offers an attractive combination of affordability and high performance.
Now, with the SPOTbuild and SPOTproof, users can add testing applications to increase competence of each Interact system.
“With Interact’s SPOTbuild and SPOTproof, carriers, enterprises, and developers can quickly develop, test, and deploy applications on their SPOT IVR to maximize efficiency and marketable flexibility throughout everyday operations,” Gissler said.
According to company officials, the new systems have a comprehensive list of automated testing features and functionalities, with an easy-to-operate graphical service creation environment.
With SPOTbuild, users have a drag-and-drop design for rapid call flow and VoiceXML (News - Alert)/CCXML application generation. In addition, with the SPOTbuild’s GUI tool, users can define and modify calls without the hassle of programming.
While other graphical service systems require installation and coding, which in turn requires addition time that most companies and users can’t afford, SPOTbuild comes fully equipped with built in VoiceXML and CCXML code, allowing for immediate call flow changes.
Complementing the new SPOTbuild, SPOTproof offers a full IVR test automation tool and test harness. This way, users can create scriptable automated calls with the automated daily regression and support load testing.
As if that wasn’t enough, Interact’s new system features an automated configuration and reconfiguration of the IVR so that necessary updates can be addressed when needed.
Lastly, the system allows users to monitor and log performance of the SPOT IVR during testing, so that companies can ensure everything is running up to par.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly 'green' technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire