Empirix to Present Best Practices for Ensuring IP Telephony Voice Quality
March 05, 2009
By Tim Gray, TMCnet Web Editor
After years of helping organizations adopt complex communications solutions with confidence, Empirix (News - Alert) to setting the agenda in the Contact Center Solution space.
The Massachusetts-based Empirix today announced that Brian Gollaher, senior product manager at Empirix will participate in a panel session entitled, "Troubleshooting IP Telephony Networks" on Tuesday, March 31.
Gollaher will discuss how voice quality monitoring solutions are used to ensure IP telephony voice quality in the enterprise and the contact center space.
While the presentation will address how using active call monitoring platforms can pinpoint a failure that has occurred, or that is about to occur, in an IP telephony network, Gollaher will also discuss multilayer monitoring. This monitoring identifies the cause of a failure to enable rapid troubleshooting and reduce the Mean Time to Resolution.
"With the right strategies and technologies, organizations can identify voice quality problems and troubleshoot them quickly and cost effectively. As a result, organizations can be confident that they can prevent IPT issues that could impact their businesses negatively as they offer new Unified Communications (News - Alert) services," said Gollaher.
In addition, Gollaher is expected to demonstrate how performance management reporting can be used to assure that service level objectives are met, identify recurring problems and prevent them in the future.
"My presentation will help delegates understand how voice quality monitoring can be used as a strategic tool to improve quality of service, maneuver through tricky telephony moments and prevent problems."
As TMCnet recently reported, after a successful demonstration of its voice application testing and monitoring capabilities at the MSF Global Multi-Vendor Interoperability event, Empirix has made several moves in a bid to ramp up for 2009.
Empirix is enabling the adoption of complex, new technology such as IMS, through its involvement with the MultiService Forum (News - Alert) (MSF) and other major industry events. As more companies try to navigate the often tricky and complex world of testing, Empirix, and organizations such as the MSF, have specialized in helping organizations looking to adopt communications solutions.
Since 1992, Empirix’s Hammer testing and monitoring solutions have helped Network Equipment Manufacturers (NEMs), Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified IP Contact Centers, VoIP, NGN, and IMS-based networks.
For his part, Gollaher is responsible for the OneSight and Hammer Test System product lines. He came to Empirix from CA (News - Alert) where he was the Director of Product Management for CA Network Management Products. Brian also has management and product development experience at 3Com, USRobotics, General DataComm and Burroughs Corporation. Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.
For more information, vitis www.empirix.com
Edited by Tim Gray