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VoIP Switch - Hosted VoIP Gaining New Fans

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Hosted VoIP Gaining New Fans

January 22, 2015

By TMCnet Staff,

The cost of doing business tends to be top of mind for any business leader, especially in intensely competitive markets. How do you stand out from the competition while still protecting healthy margins? Marketing and sales strategies play a part here, but so, too, do the technology implementations that streamline processes and positively impact the bottom line. Hosted VoIP is one technology that tends to be at the top of everyone’s list.

Companies throughout the global landscape are searching for cloud-based solutions that allow them to reduce costs, improve phone and data services and keep CapEx infrastructure at a minimum level. According to a recent Broadvox (News - Alert) blog, business customers are also getting much savvier when it comes to the technology and what service providers should be able to deliver.

VoIP clients don’t just want to reduce the cost of communications, they want other proven benefits, such as reliability from their service provider. They also want a provider with proven growth, lower pricing, more functionality, better quality, better support, cutting edge solutions, remote accessibility, demonstrated security and a solution that is easy to use.

It’s also not uncommon for customers to want service providers to be serving companies just like theirs, demonstrating they have the expertise and experience to properly serve the business and not just retail clients with minimal demands. As such, the enterprise also wants clear and upfront costs so that budgeting is much easier to manage and there aren’t any surprises.

As mobility is becoming increasingly important in the corporate strategy, organizations have to be able to integrate the mobile devices with the corporate network. The hosted softswitch provider needs to be able to accommodate the challenging demands of Bring Your Own Device (BYOD) strategies, a variety of devices and platforms and still maintain the necessary level of availability and reliability for the organization in-house.

Hosted providers are generally much better equipped to meet these demands as they aren’t restricted to the corporate infrastructure alone. They aren’t limited to a single geographic area or smaller bandwidth levels. Plus, the off-site design and built-in redundancy means that in the event of a disaster that renders other services unavailable, the organization will still have access to their hosted softswitch.

Even with these benefits, the hosted softswitch provider still needs to be able to meet high customer expectations when it comes to service and support. This means offering robust Service Level Agreements (SLAs) and responding to customer requests in a timely manner. Given the number of providers in the market, it’s too easy for a company to make a switch if they aren’t happy. Understanding the higher level of expectations and delivering accordingly is essential to achieving the competitive advantage.

Edited by Rory J. Thompson
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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it � Balance and Credit Limit.

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Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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