Businesses today are often converting from legacy phone systems to IP (Internet Protocol) PBX (News - Alert) solutions. IP-enabled PBX phone systems bring new capabilities to business communication systems; voice, data, and applications can operate on a single network in a seamless manner, and the system can better meet the individual needs of the organization using it.
A notable trend shows that the majority of SMBs are adopting simple VoIP and PBX phone systems to help boost productivity and reduce costs; many believe it offers the right mix of technology, service and innovation to support voice and video calls. Consumers can fully exploit the potential of call handling, messaging and applications that allows them to operate in a pure IP environment.
When opting to make the shift to VoIP, businesses can choose from a variety of VoIP PBX providers that can enable more advanced business solutions to access voicemail, email, fax and other types of messages through a secure interface. Many are the functionalities that can be activated according to the needs of an organization, including the possibility to divert calls anywhere in the world because of the SIP protocol characteristics.
VoIP combined with PBX functionality can give greater cost savings, better mobility, and increased redundancy for remote telephone users who can use an ITSP (Internet Telephony (News - Alert) Service Provider) and IP phones to transmit/receive VoIP (Voice over Internet Protocol) phone calls over the Web. This technology provides maximum payback to businesses for their investment.
The upgrade to an IP-enabled PBX can enable a company to become more efficient, more mobile and more productive while handling a large number of phone lines and extensions; the technology provides a flexible, scalable system to distribute calls across multiple premises and utilize advanced features (call forwarding, voice-messaging [voicemail], call conferencing, and so on).
One of the trends influencing the VoIP and PBX markets is Web Real-Time Communication (WebRTC), a Google (News - Alert)-driven initiative, says Nick Galea, CEO of 3CX, which brings big changes to voice calling, VoIP, video conferencing and unified communications.
According to a recent post on Processor (News - Alert).com, that discloses notable trends influencing the VoIP and PBX sectors, over the top (OTT) voice over IP (VoIP) services are being redrawn by WebRTC, which can deliver hosted PBX functionality directly into a browser.
WebRTC, which builds real-time communication capabilities into the browser itself without the need to download additional software/plug-ins or extensions, is used for voice, video and peer-to-peer file sharing tasks. The post conveys that WebRTC is all about real-time and unified person-to-person communication for everyone.
Galea suggests the need for better exchange between systems is emerging and that is where WebRTC comes in to revolutionize communication. He believes WebRTC and a UC SIP-based infrastructure “will make communications richer (video) and accessible to all (free).” Galea says the WebRTC standard is gaining significant momentum and is already a favorite to deliver audio calling between its users. He adds that 3CX has been investing heavily in WebRTC development as it offers easier, more affordable real-time communication options and can improve a company’s’ online meetings, video collaborations and much more. He is convinced that WebRTC will bring radical changes in how businesses communicate on premise, from the cloud, on conventional PC’s or on mobile devices.
Meanwhile, new reports continue to show growth in the number of businesses migrating to VoIP-based systems over traditional phone systems with SIP connectivity between a business's IP PBX and the network; this has quickly become the communication model of choice for many businesses and private users. VoIP and SIP offer converged connectivity and unified communications, while giving employees the collaboration tools needed in guaranteeing a unified and ergonomic user experience on a company-wide level, says Tim Banting, principal analyst at Current Analysis (News - Alert).
Overall, a full-fledged IP PBX telephony system with built-in WebRTC has a number of advantages for consumers and is transforming the way people work. IP-based PBX systems are ideal for any kind of company to meet ever-changing requirements. The IP PBX and UC solution infrastructure that can be integrated with the WebRTC world can enhance the user experience and enable any consumer device to effortlessly connect from anywhere.
Edited by Rory J. Thompson