Mer Telemanagement Solutions (MTS (News - Alert)), a global provider of enterprise Telecom Expense Management (TEM) and Customer Care and Billing (CC&B) solutions for telecom providers and wireless management, announced the latest upgrade to its TEM Suite platform.
MTS TEM Suite is ideal for a managed services or BPO deployment. It gives customers the flexibility to outsource as little or as many of their telecom expense management processes as they want.
Version 2.0 of MTS’ TEM Suite is enhanced with expanded capabilities and ease of use. Featuring a modular design, the new TEM Suite allows enterprises to outsource the entire TEM lifecycle, or outsource selective processes such as the labor intensive processes of invoice processing, dispute management, help desk, or vendor payment.
The solution is built up on MTS’ AnchorPoint (News - Alert) and Application Suite TEM platforms. It supports the TEM activities of enterprises across the entire wireline and wireless TEM lifecycle, including: procurement, help desk, asset management, invoice auditing, invoice management and payment, dispute management, optimization, and more.
“We continue to see a growing demand from the market, our customers, and our partners for a single, intuitive TEM solution to manage an enterprise's wireline, mobility, and internal chargeback processes,” said Bruce Sass, vice president of North American Sales for MTS, in a statement.
“TEM Suite provides our customers with the operational controls and 360 degree visibility into their global communications environment, all within the intuitive TEM Suite application,” Sass added.
Recently MTS announced that MTS’ TEM Suite has won 2010 INTERNET TELEPHONY Product of the Year Award. The company also reported that net income for the fourth quarter ended December 31, 2010 was $117,000 or $0.03 per diluted share, compared to a net loss of $168,000 or $0.04 per diluted share for the fourth quarter of 2009.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Stefanie Mosca