Cloud Contact Center Featured Article

Aspect Software Focuses on Growth, Brings in New Sales Manager

By Steve Anderson
Contributing Writer

Like most companies, Aspect Software is looking to get busy growing, or get busy dying. The customer contact management and workforce optimization firm is sparking some growth, so it’s hired Luke McNamara as its regional sales manager for the Australian and New Zealand markets.

Reports suggest that McNamara will be based in Melbourne and handle business development and account management for the full range of the company's customers. He will also coordinate with the company's partners in several markets.

McNamara will report directly to the region's managing director, Kristen Pimpini, a development that Pimpini notes will put an extra growth catalyst into Aspect (News - Alert) Software's operations in the Australia/New Zealand market. Pimpini also noted that Aspect Software has been seeing a global transition, and has thus been heavily investing its technology development, its pool of available talent, and its partner ecosystem.

McNamara brings over 14 years of experience in the customer experience, contact center, and outsourcing fields, and has a wide background in putting customer engagement strategies to work. This is a development that should serve him well in the cloud contact center field, while serving as a means to drive growth for Aspect.

McNamara commented, “I am joining Aspect at an inflection point. Aspect is revitalizing its market approach in the region, building on our existing customer base and seeking new growth opportunities. There has been a significant investment in growing the ecosystem and market-leading cloud technology, and I’m looking forward to being part of the expansion.”

It seems Aspect Software is making quite a few hiring moves this year, as it recently added both a channel sales director and a channel sales manager to the Northern Europe region. With the cloud contact center market’s uptick in activity, it's not surprising that the company would want to get a bit of an edge in some still-developing markets.

Cloud-based contact centers are still fairly new ground, so there's quite a bit of room for early adopters to step in and make some headway, which Aspect Software seems to be angling for. The company has been channeling a lot of resources into development, but it's hard to make any headway without people to handle business development and account management. That's where Luke McNamara would seem to fit in, along with those two earlier channel management hires in Northern Europe.

Aspect Software is clearly setting itself up to do something big in the cloud contact center market, among other markets, and isn't afraid to put the necessary resources behind that expansion. Get busy growing, or get busy dying...for Aspect Software, the choice seems pretty clear, and should pay off fairly soon.