Cloud Contact Center Featured Article

Gartner Recognizes Five9 as Leader for Virtual Contact Center

By Casey Houser
Contributing Writer

Cloud-based contact center software developer Five9 recently announced that it has found recognition in the 2015 Gartner (News - Alert) study, “Magic Quadrant for Contact Center as a Service (CCaaS), North America.”

In the list, Gartner has named Five9 a “Leader” – the highest rank among the four categories: Challengers, Niche Players, Visionaries, and Leaders – for its development of the Virtual Contact Center that has shown its reliability, security, and ease of use. Mike Burkland, the president of Five9 (News - Alert), spoke about his excitement for this recognition and about the details of his company’s software.

“We are honored that Gartner has recognized us as a Leader,” Burkland said. “More and more enterprise customers are choosing Five9 due to our commitment to deliver world-class solutions with a focus on reliability, security, compliance, and scalability. Our momentum in the enterprise market has never been stronger.”

He also noted that Five9 has continued to outperform its competition by providing excellent products to its customers. This latest report from Garter backs up that idea by highlighting the various capabilities of Five9 as a company and the features of its contact center product.

Its cloud-based contact center features automatic call distribution, an automated voice response system, and support for multiple channels such as voice, Web chat, and email. The software’s latest upgrade includes further integration with Salesforce, a prominent customer relationship management platform, and certification with Lightning Ready, an application design platform that uses Salesforce as the base to quickly create enterprise apps.

Although Gartner’s study does not indicate Gartner’s endorsement of any specific company, it does highlight the nature of various contact center software on the market. In its recognition as a Leader, Five9 can continue to present its own software with its head held high. Its sales teams can gain even more confidence in the company product as one that fits the needs of its clientele and pushes the envelope of innovation in the overall market.