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Logicalis to Provide Enterprises with Reliable Conferencing

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Logicalis to Provide Enterprises with Reliable Conferencing

March 31, 2016
By Frank Griffin
Contributing Writer

As video becomes one of the many ways in which enterprises communicate within and outside of the organization, managing the video conferencing services is extremely important to ensure the solution that is in place is operating properly at all times. The new Managed Unified Communications (News - Alert) and Video Collaboration service by Logicalis will include monitoring, management and maintenance along with an optional support desk component to provide enterprises with reliable conferencing.

Logicalis (News - Alert) provides IT solutions and managed services in communications and collaborations around the world. The company designs, deploys and manages the complex IT infrastructure needs of more than 6,500 corporate and public sector customers along with partnerships from leading companies, including Cisco (News - Alert), HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow.

As reported by Aldrin Brown on MSPmentor, this new service has been designed to give internal IT staff a break from monitoring, managing and maintaining the collaboration tools that have now become part of most if not all corporations.

"We can monitor, troubleshoot and maintain the video collaboration environment on our clients' behalf. Our reporting allows us to see all the way down to the solution's end points, so if there is an issue – whether it's a resource issue on the network or a quality-of-service issue – we can address it proactively before it causes a problem," said David Leech, Vice President of Cloud and Managed Services, Logicalis US. 

This solution has four key components to ensure the video collaboration that is in place is working as designed.

The first part manages end-point devices by properly configuring the hardware and software so they can interact with the rest of the video collaboration solution. The second part monitors and alerts the overall health of the video collaboration service by proactively highlighting problems before they become issues that stop services.

The third part of this solution is continually gathering data to determine how the system is being used. Based on this information, administrators can make different adjustments by identifying trends, potential bottlenecks and resolving issues before they become much worse.

Last but definitely not least is, maintaining external security to ensure protocols are followed. While the system that enterprises have in place may be adequate, an external security service is less prone to fall victim to governance noncompliance. And, with so much sensitive information potentially being discussed during a video conference, having a robust security platform is critical.

The Logicalis service has also integrated an optional Event Support to the Managed Unified Communications and Video Collaboration service. Organizations can book devices and resources, including the reservation of bandwidth, capturing real-time quality statistics, an operator to assist if there is a problem during a meeting, and performing advanced troubleshooting on the spot.

Edited by Rory J. Thompson

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