Calabrio Renews Calabrio Freedom Program to Empower Contact Centers

By Mandira Srivastava
TMCnet Contributor

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has enhanced its Calabrio (News - Alert) Freedom program, an incentive program that enables companies to fight with current workforce optimization challenges.

The program makes it easy and affordable for organizations to move beyond unsuitable vendor relationships and upgrade.

Calabrio Freedom program, an easy pathway for companies is affected by vendor consolidation enabling them to go forward with next-generation technology, receive greater long-term value, and drive customer service improvements that increase business momentum.

Tom Goodmanson (News - Alert), president and Chief Executive Officer of Calabrio said in a statement, “In a market filled with consolidation and uncertainty, Calabrio continues to be independently strong and growing. We’re pleased to extend the Calabrio Freedom program for customers of CallCopy (News - Alert) and Oaisys, for example, who are seeking stability after recent mergers within the marketplace; to free them from uncertainty of support and commitment due to acquisition by a platform vendor. Calabrio Freedom is all about creating value and protecting customers from an uncertain future.”

The newly unveiled version of Calabrio ONE offers customers the flexibility and security to manage critical WFO operations on premise or in the cloud. Calabrio ONE is scalable from small to enterprise-class contact center operations, and enables customers to operate on the ACD platform they choose.

Gartner (News - Alert) has positioned Calabrio as Visionary for two years running in the Magic Quadrant for Contact Center Workforce Optimization.

The Calabrio Freedom program allows companies to realize the long-term benefits of integrating and unifying its WFO solutions. It offers aggressive incentives for companies ready to make the switch.

In 2013, more than 400 customers switched to Calabrio and its solutions. Calabrio customers integrate the suite of solutions at four times the industry average.

Edited by Maurice Nagle