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Calabrio joins Avaya DevConnect Select Product Program

Contact Center Analytics Featured Article

August 06, 2014

Calabrio joins Avaya DevConnect Select Product Program

By Rahul Arora
TMCnet Contributor

Calabrio (News - Alert), a provider of contact center workforce optimization and analytics software, recently announced that the company has joined Avaya DevConnect Select Product Program. As a member of the program, Calabrio will sell its Calabrio ONE suite of integrated call recording, quality management, workforce management, analytics and performance management software through Avaya (News - Alert) and its channel partners.

Calabrio ONE provides users a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives.

"We are excited to be chosen for the Avaya Select Product Program because it makes it even easier for our Avaya customers to gain access to simple solutions that deliver on their customer service goals faster," said Matt Matsui, vice president of product and marketing for Calabrio. "Smart contact centers today know they need to be more agile to stay ahead. Access to Calabrio software through the Avaya SPP makes that a reality for more customers."

In related news, Calabrio recently announced it has been named one of the Top 100 Workplaces in Minnesota by the Star Tribune. The accolade highlights Calabrio's dedication to build innovative products – and a company culture – driven by its growing employee base. With a 40 percent growth in its employee base in 2013, Calabrio last year moved to a new office space in Minneapolis drive even more innovation and collaboration between teams.

Produced by the same team that compiles the 23-year-old Star Tribune 100 report of the best-performing public companies in Minnesota, Top Workplaces recognizes the most progressive companies in Minnesota based on employee opinions measuring engagement, organizational health and satisfaction. The analysis included responses from over 58,600 employees at Minnesota public, private and nonprofit organizations.

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