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iQor to Strengthen Staff in Pennsylvania Call Center

Contact Center Analytics Featured Article

October 06, 2014

iQor to Strengthen Staff in Pennsylvania Call Center


By Rahul Arora
TMCnet Contributor

iQor (News - Alert), a provider of business process outsourcing and product support services, recently announced that it plans to strengthen staff at its call center located in Bethlehem, PA. The company is looking to hire 160 agents who would provide customer service to a major healthcare client.


Apart from a competitive salary, iQor will also provide numerous employee benefits as well as an additional lucrative bonus. The positions are open for entry-level as well as upper management levels.

“We are proud of the consistent high performance our team has delivered in the healthcare vertical and the resulting growth we are experiencing with our healthcare clients,” said Tanvir Suri, SVP, iQor, in a recent press release. “Our need to hire 160 new employees in the next few months is a testament to the quality of candidates we have found in the region and the high level of service we provide out of our Bethlehem, PA call center.”

iQor provides business process outsourcing and product support services with 32,000 employees in 17 countries. The company delivers aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. iQor’s technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.

In related news, iQor recently announced its plans to add 65,000 sq. ft. of area to its existing Dasmariñas, Cavite call center. With the new expansion, the center is expecting to hire 1,200 care agents over the next 12 months. The company is filling a variety of positions including supervisors, managers, trainers and call center professionals to help support its expansion.




Edited by Maurice Nagle

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