As the first call recording solution to incorporate Microsoft (News - Alert) Silverlight, Majuda Voice Version 7.0 creates a Web-based user experience that gives users a new interface with which they can easily navigate through archives of hundreds of thousands of phone calls.
Majuda Voice Version 7.0 “is our core product,” according to Evan Kahan, VP of operations at Majuda. Kahan noted that the version benefits enterprises by including seamless integrations, its ability to adapt to different environments, recording off analog digital and VoIP platforms, as well as its scalability. Majuda Voice Version 7.0 is also deployed on enterprise hardware with “enterprise database configurations and security,” Kahan revealed in an interview.
The new version allows users to sift through massive quantities of call data through multiple search criteria without incurring huge costs or threatening employee productivity. With the acquisition of Silverlight into Majuda Voice Version 7.0, the new solution provides enterprise flexibility and functionality, and, as a result, is extremely competitive and most importantly cost-effective when it comes to other market standards.
Kahan noted, when asked how the solution compares to others in the industry, “We can retrieve over 10 million records (calls) in under a second. This is a huge benefit to large enterprise clients who record over 1,000,000 calls a month or a quarter.”
The solution includes such benefits as desktop screen capture, time-based note capture, instant play, agent imaging, call sorting and grouping, and MajudaAlert – the industries first proactive remote site monitoring tool for call recording applications.