Majuda’s latest compliance recording module has been released for customers, and it enables quite a few new features. To help customers comply with regulations including PCI (News - Alert), HIPAA, and Sarbanes-Oxley, the compliance module aids call recording users to avoid legal issues or security mishaps.
The compliance module comes replete with a blackout feature that prevents the recording of sensitive data in audio and in agent desktop capture. It also features secure storage and transmission of audio and video recordings, as well as control and report on who has access to customer interaction data.
To get some more information on the release of this competitive offering from Majuda, Evan Kahan, VP of operations at the company, shed some light on how the company’s thought leaders conceived of and completed development of the compliance module. See the full exchange below:
JK: What is the primary function of the compliance module?
EK: Primary function is to provide call recording and QM solutions that adhere to regulation which governs the recording and storage of sensitive customer information such as credit card information, health care information etc.JK: How will it benefit Majuda’s customers?
EK: This module will allow Majuda customers who accept payment over the phone, who obtain sensitive health care information over the phone, etc. to have the peace of mind in knowing that their sensitive customer information is captured correctly under the security guidelines from the PCI security alliance and other governing bodies as well being encrypted and stored correctly using enterprise level security procedures.JK: Has the module’s development come from Majuda’s observation of any call recording industry trends recently?
EK: Yes. Majuda has noticed a trend especially in the contact center market for compliance recording. It is from this trend together with feedback from our clients that we decided to move forward with our compliance module.JK: How is the pricing as compared to Majuda’s competitors’ products?
EK: As of now, Majuda offers our compliance module free of charge to our enterprise clients. This is a special that we will be running through the end of Q1 2011. From then on, we will still be true to our model of having the lowest total cost of ownership of any enterprise level recording solution on the market and our compliance module will fit into this.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny