ITEXPO (News - Alert) East 2011 promises to host the leading providers of communications technology in one forum with over 13 collocated events next week from Feb. 2-4 in Miami. Joining the throngs of thought leaders will be Evan Kahan, VP of Operations at Majuda, a provider of enterprise call recording solutions and quality management services.
As a speaker on Feb. 4 during the session titled “Innovations in Call Recording” at 10AM on Feb. 4 in the Miami Convention Center, Kahan will contribute to a powerful discussion on the ever-increasing pressures on the call recording industry today. When considering the growing restrictions that laws and compliance regulations place on organizations, businesses require increasing performance capabilities from their call recording providers.
Along with several other thought leaders in the call recording industry including Jonathon Fuld, CTO of SIP Print, and Tony Compton (News - Alert), director of Marketing at Knoahsoft, Kahan will cover the basics of call recording and how businesses can effectively implement solutions to get the highest levels of productivity from their agents.
Rich Tehrani, CEO of TMC (News - Alert), recently got a sneak peek on what Kahan believes will be brought to market in 2011, and how 2010’s important technological developments will influence those of the coming year. Check out the full exchange below, and don’t miss the “Innovations in Call Recording” session at ITEXPO East 2011.
RT: What was the most significant technology trend in 2010 and what impact will it have in 2011?
EK: Tablet computing
RT: What impact will the continued growth of cloud computing have on the communications industry in 2011?
EK: With cloud computing being more accepted into the enterprise, I believe the obvious impact would be on the solution providers whose technology inhibits them from migrating over into the cloud. I believe that providers that have harnessed the ease-of-use and secure deliverability of cloud computing will be most impactful and most successful in 2011.
RT: Who will be the mobile winners in 2011 out of Google Android, Apple, Microsoft, Nokia (News - Alert) and RIM?
RT: What impact will mobile technology have on the tech space in 2011?
EK: The obvious answer is that more and more people are feeling comfortable using their mobile phones for their day to day online experiences therefore taking away some of the market strength that manufacturers of desktops and laptops.
RT: Where are the best opportunities in the tech space this year?
EK: I believe WFM is a great sector to be in for 2011 with a projected growth of 40 percent.
RT: How can technology change the world for the better?
EK: Efficiency. Technology can provide efficient and cost effective solutions to the world’s problems, leaving revenue and manpower to better improve the aspects of the world that technology cannot touch.
RT: What impact has social media had on how you interact with your customers?
EK: How do you measure its effectiveness? Very hard to quantify its effectiveness.
RT: How have you leveraged social networking as an internal collaboration tool?
EK: No, not for collaboration.
RT: The FCC (News - Alert) has recently voted to support net neutrality. Is net neutrality necessary, or will it present more challenges than it will solve?
EK: It is necessary.
RT: What will be the greatest technological development in 2011?
EK: Tablet integration.
RT: Why is your session a must-attend at ITEXPO?
EK: Call recording session will uncover key components and misconceptions in the call recording arena. It will also cover policy compliance, the ever changing regulatory landscape.
RT: What new and exciting products/solutions can we expect to see from your company in 2011?
EK: Analytical Surveying – cross section between companies understanding of agent performance and actual customer interpretations of a call.
RT: Please make one surprising prediction for 2011.
EK: Natural gas cars
To find out more about Evan Kahan and Majuda, visit the company at ITEXPO East 2011. To be held Feb. 2-4 in Miami, ITEXPO is the world’s premier IP communications event. SPEAKER is speaking during “Innovations in Call Recording.” Don’t wait. Register now.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny