ITEXPO East 2011 may be on its last day, but there’s still a whole breadth of the latest information in IP communications waiting for you.
This morning’s session, Innovations in Call Recording, being held from 10 to 10:45, promises a powerful, informational discussion of call recording.
Evan Kahan, vice president of Operations at Majuda, a provider of enterprise call recording solutions and quality management services, will discuss how to effectively implement solutions into your communications environment, as well as how to get the most of your solution as you seek to develop your agents into true brand ambassadors.
Kahan will contribute to a discussion on the ever-increasing pressures on the call recording industry today. When considering the growing restrictions that laws and compliance regulations place on organizations, businesses require increasing performance capabilities from their call recording providers. Today's economy combines with an ever-increasing pressures to compete and improve performance while maintaining compliance with stringent laws and regulations, are driving businesses to evaluate potential call recording options. Not only does it just make sense, but many businesses are simply required to record phone calls for an undisputable record of interactions. Others find implementing call recording offers the most effective and affordable way to demonstrate a pattern of compliance or to develop an enhanced training program to increase customer satisfaction.
Along with several other thought leaders in the call recording industry including Jonathon Fuld, CTO of SIP Print (News - Alert), and Tony Compton, director of Marketing at Knoahsoft, Kahan will cover the basics of call recording and how businesses can effectively implement solutions to get the highest levels of productivity from their agents.
Rich Tehrani (News - Alert), CEO of TMC recently got a sneak peek on what Kahan believes will be brought to market in 2011, and how 2010’s important technological developments will influence those of the coming year.
Stop by the Innovations in Call Recording session this morning. You don’t want to miss it!
Tammy Wolf is a TMCnet copy editor. Previously she was assistant to the editor at The Darien Times, a weekly newspaper in Darien, Conn., where she edited submissions, did page layout and design and helped manage the newspaper's website. To read more of her articles, please visit her columnist page.
Edited by Tammy Wolf