June 12, 2012
USAN to Sponsor and Feature at Customer Experience Event
By Colleen Lynch
USAN (News - Alert) is set to be a featured sponsor at the SCATA/SOCAP Executive Exchange on Customer Experience this year. This will mark the beginning of what is to be an annual networking event, which will take place June 14th from 5 to 8 pm ET at the W Hotel in Whiskey Park, Midtown Atlanta. As a leading provider of multi-channel customer engagement solutions, USAN will both sponsor and have a hand in the occasion.
USAN’s Sales Director Keith Bennett will represent the company at the exchange, providing information on USAN’s cloud-based hosted contact center communications, as well as optimizations solutions. For example, Bennett will detail USAN’s Interactive Voice Response (IVR) and Automatic Call Distribution (ACD).
USAN also provides Outbound Predictive Dialing, with all of its features built upon a fifth-generation carrier-grade infrastructure. The company will exhibit its “five nines” of availability and proven scalability, demonstrating why USAN is a leader in call center products and services.
The networking event will also feature Benn Konsynski as a speaker. As a tenured professor at Emory University, Konsynski will share what has been called his “20/20” vision of the future of business and technology, beginning at 6 pm. (info on konsynski)
The SCALA/SOCAP Executive Exchange on Customer Experience is sure to be an important event which will help companies learn to profitably engage customers, deliver amazing cross-channel experiences within the cloud, and establish strong connections to customers through traditional phone interactions, the Web and all the various social media routes.
In January TMC (News - Alert) named USAN’s IVR Solution as its Customer Interaction Solutions 2011 Product of the Year, so the company’s insight could prove to be highly useful for those looking to enhance their customer experience. The winning product has been described as offer “exceptional innovation” and offers a broad range of speech-enabled capabilities that works to save money, automate simple to complex business processes, and boost customer experience overall.
Steve Walton, president and CEO of USAN described receiving the award as “an honor,” adding that “USAN takes great pride in our 20 year history of developing customer contact solutions, and being recognized as an innovator is very rewarding.”
Now the company is looking to reward other companies by sharing the secrets to its success, which all lead back to offering good customer service for a good customer experience.
Edited by Juliana Kenny