TMCnews Featured Article
July 21, 2009
Breathe Editing Improves Customer Interactions with M5 Hosted VoIP
By Susan J. Campbell, TMCnet Contributing Editor
M5 Networks (News - Alert), Inc., has announced a new client win. New York-based creative film editing company, Breathe Editing Inc., is using M5’s hosted VoIP to convey a newly polished corporate image and deliver excellent customer care and experience through the use of innovative technology.
M5 offers a reliable and fail-safe solution that allows Breathe Editing to convey a consistently polished image to clients in all phone interactions. By ensuring their staff is always reachable, the company has been able to improve client care and satisfaction through streamlined communications and mobile working capabilities.
As a film editing company, Breathe Editing uses the newest tools for advanced editing. It is imperative that their image and infrastructure reflect the importance they place on technology products and tools.
Founder and Executive Producer at Breathe Editing, Kenny Pedini said, "The M5 solution makes it so much easier for me to do what I do. It always works, we're reachable 24/7, and the system gives us technology tools that enable a more flexible working lifestyle for staff."
M5 is enjoying a successful summer. The company announced in early July that Somerset Partners, a New York-based private equity firm with commercial and multi-family residential property investments throughout the United States, is using their scalable, on-demand solution to drive efficient communications.
Also, TMC (News - Alert) recently named M5 Networks M5Connect Communications Solution as Product of the Year. M5Connect enables click-to-dial functionality and automatic screen-pops with contact information and other call data for incoming calls. M5 Networks integrates and delivers the M5Connect service with CRM systems.
As competition in any industry is never far away, it is important that companies keep a strategic focus on customer interactions and the image they portray to the customer base. M5 has positioned itself well to enable companies to not only streamline communications, but also project a professional and innovative approach to customer interactions.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi