There may be no bigger indication that Voice over Internet Protocol (VoIP) is becoming an ever bigger part of our everyday society than the fact that the FCC (News - Alert) is taking a more hands-on role in how the technology is administered.
VoIP used to be something most people considered a cool little toy, but nothing that would really take off when it came to personal or business use. Now, some of the most important and profitable companies in the world depend on their VoIP connections to do business.
More than one business has found itself in serious financial trouble when it has relied on a VoIP carrier only to suffer a serious outage at the worst possible time. That is one of the reasons why the FCC is taking a more aggressive approach when it comes to making sure VoIP carriers are actually treating their customers with the highest customer service they possibly can.
The FCC has created a set of new rules that have to do with reporting VoIP outages.
The FCC actually extended its rules to VoIP devices in late February, but those rules don’t actually go into full effect until December. Among the rules the FCC will monitor what exactly an outage entails and what the reporting will require.
The Commission has been stepping in more and more when it comes to the tech world in large part because just how much the tech community is intertwined with the business community.
Technically the government is actually a few years behind the times, as it has largely ignored formats such as VoIP when it comes to serious regulation. It appears that the large scale of adoptions over the last decade has forced the FCC’s hand in this regard.
Edited by Braden Becker