VoIP technology has evolved to the point that companies throughout the world are leveraging this technology to streamline communications costs and integrate all operations in an all-IP environment. At the same time, mobility in the workplace is increasing as mobile workers now number more than 1 billion. With such a strong focus in this area, a number of companies are turning to the flexibility and scalability available in hosted VoIP.
As small businesses grow, the demand to extend mobile capabilities to more employees also grows. In addition, these users need real-time access to advanced applications, both of which are readily available on hosted VoIP platforms. Aptela (News - Alert) is a driving force in this space, supporting customers with a robust portfolio of mobility features on hosted VoIP platforms to keep employees going strong.
Let’s take a look at the company’s top 10:
Find Me List – Aptela’s customer base consists of 53 percent of companies operating more than two business locations. In such environments, users can have their calls find them no matter what location from which they are working. This hosted VoIP provider enables customers to designate multiple numbers and forward calls.
Mobile Portal – customers can easily change the Find Me list while on the go, as well as access the office phone book and one-click calling from any smartphone. With the mobile portal, users can see all new voicemails, play voicemails and return calls; view the Find Me list and enable or disable numbers; and view the company phonebook.
Aptela Anywhere Menu – users easily save time and take care of business right from their mobile device as this hosted VoIP platform enables access to call management features while on the call, either at a desk or on a mobile phone.
Acrobits Softphone – download this client onto a mobile phone, configure it with an Aptella account settings and users are ready to make calls using the company’s caller ID; reach co-workers with extension-to-extension dialing; and call without using mobile minutes.
Fring Softphone – place local and international calls easily over the Internet with the Fring softphone. Fring allows users to extend their Aptela hosted VoIP functionality to their mobile devices.
Voicemail to E-mail Integration – users can send voicemails as e-mail attachments to one or more e-mail accounts. If a message comes in, the user is notified and will receive the voicemail as an attachment.
Voicemail to Text Transcription – users can visually “see” voicemails when they are received through this functionality. Available as a result of Aptela’s partnership with Line 1 Communications, voicemails are transcribed and sent to e-mail accounts or mobile devices.
Call Screening – an incoming caller’s name is announced so the user can decide whether to take the call and how to manage it if they opt to ignore it.
Inbound Caller ID – this function alerts the user to which department or phone number the caller is attempting to reach to ensure the caller is greeted properly.
Mobile Plans – extend the power of PBX (News - Alert) capabilities to mobile workers. Professional personalized greetings and auto attendant capabilities are provided to give just the right impression.
While this just scratches the surface of the extensive hosted VoIP offerings available from Aptela, the company is focused on empowering mobile users to gain the communication capabilities they need to drive overall success.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jennifer Russell