Capital Insurance Group and Guidewire Solutions Come Together On New Customer Platform

By Monica Gleberman
Contributing Writer

Capital Insurance Group (CIG), a leading property/casualty insurer serving the Western United States and Guidewire Solutions, a provider of software products to property/casualty insurers have come together in a strategic partnership to work together on a new technology platform.

CIG is a California-based company that began in 1898 as a way to help farmers and ranch hands that were deeply rooted in the area. So they formed a fire insurance company to protect these workers from disastrous claims. Eventually the company grew into CIG, one of the leading regional property and casualty insurers in the United States.

According to the company website, it promises to develop insurance and risk-mitigation solutions to enhance satisfaction and loyalty, deliver superior service, and create customizable insurance programs using leading edge technology and more. In order to maintain its promise, the company decided to work with Guidewire Solutions another popular company known for its powerful software, skilled implementation and knowledge transfer, and dedication to its continuous improvement.

“Insurers have long been poorly served by technology vendors who lacked understanding of the P/C industry, underestimated the complex challenges involved, or oversold and under delivered against insurers’ expectation,” said Guidewire.

“Guidewire provides powerful software, but that is only part of the solution. We also provide you with the delivery expertise to successfully implement the system and commit to supporting you in the long run.”

Now together, Guidewire and CIG will work on a technology platform that will support billing operations and become more responsive to their agents and policyholders. By using the program, CIG is able to offer clients more flexibility, allow businesses to make modifications a lot easier, and more.

“In the past, when we wanted to make a change to our billing system, it became a time consuming and involved process due to the complexity of our system’s architecture,” said Rads Mydam chief information officer and vice president, Information Technology, Capital Insurance. “We are looking forward to being able to more easily make changes, and when we ultimately upgrade the system, we foresee the process going quickly and smoothly given BillingCenter’s highly configurable platform.”