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eOn Office Solutions, a Microsoft Response Point System

TMCnews Featured Article


May 26, 2009

eOn Office Solutions, a Microsoft Response Point System

By Sandra M. Gustavsen, Analyst, Business VoIP


TelecomTactics Takeaway: eOn addresses small business needs, announcing it will resell the Quanta Syspine (News - Alert) version of the Microsoft Response Point system. The IP PBX (News - Alert), called eOn Office Solutions, targets smaller businesses (to 50 users) and comes pre-loaded with Microsoft Response Point software on the Syspine IP PBX. The system enables some functionality not typically found on smaller systems such as speech recognition (voice-activated dialing) and call forwarding to an external phone such as a cell phone. With this new offer, eOn provides a number of incentives to its distributors, including a demo package for $995 which includes the system (four FXO ports), security gateway and three model 310 IP phones. A cost-effective SIP Trunking Bundle is forthcoming. eOn distributors can also join Microsoft’s (News - Alert) Partner Program, which gives resellers exposure on Microsoft’s partner site and access to sales and marketing materials; no technical certification is required. eOn Office Solutions can be sold with or without SIP trunking and will be available worldwide from eOn. For more on Microsoft Response Point systems and other IP PBXs, visit www.telecomtactics.com.

 
eOn Communications (News - Alert) will resell the Quanta Syspine version of the Microsoft Response Point system as eOn Office Solutions. The system, which targets smaller businesses (to 50 users) comes pre-loaded with Microsoft Response Point software on the Syspine IP PBX. Response Point systems offer some functionality not typically found on smaller systems, including speech recognition (voice-activated dialing), a customizable Automated Receptionist, voice mail archive and retrieval through e-mail, enhanced call parking, screen pops for personalized service and call forwarding to an external phone such as a cell phone. Installation and management are simple. Phones are plugged into a local area network (LAN), automatically discovered by the system, and an easy wizard is available for setup without the need for a specialist.
 
The eOn Office Solutions Syspine IP-PBX is a LAN-based IP PBX that supports SIP trunking and the Syspine IP Phone 310 (SIP protocol), but also supports internal analog devices and can connect to the PSTN via four or eight analog trunks (built-in) or optional external analog or digital gateways. The unit houses a 10/100/1000Mbps LAN interface, one RJ45 Connector, three USB ports, one jack for an external PA system and one jack for future expansion.
 
Customers will use the Syspine IP Phone 310, a full duplex speakerphone with a dual-port 10/100Mbps LAN interface, built-in Power over Ethernet support, a 2-line x 16-character display (128x32 pixels), four fixed function keys with embedded LED (voice mail, mute, hold, speaker), three call function keys (redial, call history, conference) and an incoming call lamp. The phone features a blue Response Point button for voice commands and dialing.
 
eOn Office Solutions is available through eOn distributors worldwide and is sold with or without SIP trunking. Eight Internet Service Providers are currently certified to work with the Microsoft Response Point software. The eOn Office Solution base package sells for less than $2,000.00 for a system equipped with four FXO lines; an IP Phone is under $200.

Sandra M. Gustavsen, senior analyst for T3i Group, contributes her TelecomTactics column to TMCnet. To read more of Sandra’s articles, please visit her columnist page.

Edited by Erik Linask







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