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InterMedia to Implement SoliCall PBX Mate for Call Center

TMCnews Featured Article


July 15, 2009

InterMedia to Implement SoliCall PBX Mate for Call Center

By Susan J. Campbell, TMCnet Contributing Editor


SoliCall, a provider of noise reduction, echo cancellation and quality monitoring software, has announced that InterMedia Marketing Solutions is set to implement the SoliCall (News - Alert) PBXMate across its call center.


“When our company set out to find a noise reduction solution, we brought with us the steep requirement of hundreds of simultaneous calls,” said Vance Dailey, vice president of information technology for InterMedia Marketing Solutions.

InterMedia Marketing Solutions supports hundreds of agents in its Asterisk PBX (News - Alert) call centers.
 
With the PBXMate from SoliCall, InterMedia Marketing Solutions will have access to unique features for audio improvement that deliver high performance and robust quality suitable for any VoIP environment.

“SoliCall’s PBXMate has been a great move for us, providing the quality noise reduction we needed, as well as the tools to ensure we can tune our solution for future development,” said Dailey. “Most of all the expertise and prompt response time of the support team were the key that made this project a success.”

SoliCall’s PBXMate can work with any VoIP Network that supports SIP and runs on Linux & Windows. “We are happy that InterMedia Marketing Solutions chose us, which well aligns with SoliCall’s strategy to implement its call quality technology across different applications,” said Shlomi Simhi, Director of Marketing for SoliCall.

SoliCall has been driving its market presence globally as the company announced in April that it inked deals with companies in the U.S., the UK and India to implement noise reduction and echo cancellation technology. The company was also poised for greater reach and continued growth when it updated its noise reduction technology and added Acoustic Echo Cancellation (AEC) and Call Monitoring to its offering.

The global market is constantly changing and with the increasingly intensive competitive landscape, companies cannot afford to let quality slide. As a result, the demand for SoliCall’s solutions will continue to grow, providing significant opportunity. To be sure and capitalize on the market potential, SoliCall will have to remain aggressive in its approach.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi







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