BendBroadband, a family-owned, Oregon-based company serving Central Oregon, has reportedly selected SageQuest’s (News - Alert) GPS fleet tracking and management and mobile control solutions.
BendBroadband recently outfitted its fleet of 65 vehicles with Mobile Control and integrated the system with the vehicles’ Garmin (News - Alert) navigation devices. Officials at BendBroadband said that they will utilize Mobile Control’s real-time mapping, alerts and reports to gain more insight into daily field activity and also to create a list of stops and push the routes to service technicians in the field in real time. They can also send messages to technicians’ Garmin units for quick responses to critical questions.
“We’re excited to partner with SageQuest and support our technicians and customers with real-time information that improves our service and efficiency,” said Brett Anderson, BendBroadband’s VP of plant operations, in a release.
He added, “Due to the alerts for speeding and idle time, we are able to decrease our fuel expenses. Also, we’ve increased customer satisfaction because now we can route the nearest technician for service calls. This has saved approximately 30 minutes between dispatchers and technicians.”
SageQuest’s real-time GPS fleet tracking takes advantage of the GPS satellite system along with secure cellular networks to collect and transmit information about vehicles to Mobile Control, an online tracking and management solution. GPS satellites send latitude and longitude data to the vehicle-based SageQuest hardware device which later combines other vehicle data like ignition status, speed and idling time with the GPS location data.
SageQuest presently has tens of thousands of units in service across the country including the broadband industry.
“We happily welcome BendBroadband as a new customer in a key industry,” said Karl Weber, SageQuest’s director of broadband market. “BendBroadband has a great reputation with its customers in Oregon, and implementing our solution is another sign of their commitment to the customer experience.”
Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.
Edited by Patrick Barnard