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Tpad Pitches Hosted IP-PBX as Customer Satisfaction Difference-Maker

TMCnews Featured Article

July 30, 2009

Tpad Pitches Hosted IP-PBX as Customer Satisfaction Difference-Maker

By David Sims, TMCnet Contributing Editor

Operating on what company officials say is "the major challenge facing small and medium-sized enterprise today," that of "remaining viable in an increasingly competitive marketplace," Britain's Tpad officials are pitching their hosted IP-PBX (News - Alert) service as a way to provide better customer satisfaction.

Tpad’s hosted IP-PBX services are "geared provide flexibility in the way companies can access and use communication services," company officials say, adding that this not only "reduces the response time to clients, but increases the level of productivity organization wide, whether the employees are stationary in the office or mobile, working from a remote location." The phone system is monitored with around the clock and supported by a server room.
New software features are added to call management software "the moment they become available," company officials say, "removing the anxiety of large capital equipment upgrades as the communication needs of your business evolves. There are no hidden charges or fees, you simply select the extensions you need to add to your current system and pay accordingly."

Steve Smart, Managing Director of Tpad (News - Alert), pointed out the "portability" of the system as another advantage: "With traditional PSTN numbers, if your company changed locations you would be unable to keep the same telephone number. The hosted IP-PBX system from Tpad provides you with a Personal Number or Extension that is not tied to your geographic location."

The system works with Wi-Fi mobile phones, soft phones and ATAs. The company is headquartered in the UK with offices in the United Arab Emirates.

Almost exactly one year ago TMC's Divya Narain reported that Tpad announced a new advanced IP-based PBXservice, Tpad Lite, tailored for SME businesses: "The new service promises to offer the flexibility and efficiency of next-generation IP solutions without the associated costs of infrastructure and network management," Narain wrote.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jessica Kostek

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