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VoIP, from Toy to Game-Changer

TMCnews Featured Article

August 10, 2009

VoIP, from Toy to Game-Changer

By Michael Dinan, TMCnet Editor

From what was a kind of communications segment toy just nine years ago, Voice over IP, or “VoIP” has developed so quickly and spread so virally that the head of one Philadelphia-based business VoIP service provider now sees his company’s customer base and revenue growing at break-neck speeds.

According to William Bumbernick, CEO of Alteva – who told TMC (News - Alert) CEO Rich Tehrani in an interview, printed in full below, that he become engrossed in the segment when his company began focusing on IP-PBXs – Alteva’s hosted VoIP platform integrates backend operations from billing to communications.
“This platform increases our employees’ efficiency and our customers’ products,” Bumbernick told Tehrani. “Alteva (News - Alert) always promotes a ‘do more with less’ approach because of the opportunity that technology affords.”
And those opportunities are only seeing increased demand.
Bumbernick, who is speaking during a pair of sessions at ITEXPO West 2009, to be held Sept. 1 to 3 in Los Angeles – “HD Voice Deployments” and “When Voice Meets Web 2.0” – also described the ITEXPO (News - Alert) as a “great opportunity to network and converse” with other leaders in the industry.
Their full exchange follows.
Rich Tehrani (News - Alert): How did you get involved in the communications technology industry?
William Bumbernick (pictured left): I have been involved with VoIP since 2000. Back then it was more of a toy. My, how far VoIP has come. It wasn’t until 2003, when our company’s focus became hosted IP-PBX (News - Alert) services – I’d say that’s when I became totally absorbed with its market potential and how it’s changed my life.
RT: How does your company benefit from communications technology?
WB: Alteva uses its “Communications as a Solution” hosted VoIP platform to integrate its backend operation from billing to communications. This platform increases our employees’ efficiency and our customers’ products. Alteva always promotes a “do more with less” approach because of the opportunity that technology affords.
RT: What changes are you expecting in your tech budget next year? Why?
WB: We continue to increase our customer base and revenue at a neck-breaking rate so we anticipate higher customer servicing costs.
RT: President Obama has said the $787 billion economic stimulus package will help the economy this year. What do you think about that? In your view, how will that money impact the communications market, if at all?
WB: Properly lent money always promotes growth. I am unsure at this point how Alteva can best capitalize on the economic stimulus package for our industry sector, but we continue to research any and all opportunities.
RT: Following up on that, we’re now formally starting the process of broadband stimulus money allocation and spending. What do you think of that activity? What effect will broadband stimulus have on technology spending, if any?
WB: We are still researching the full impact of this change in our hosted VoIP sector and the telecom market place as a whole.
RT: One of the exciting opportunities we’re presenting attendees at this year’s show is a fast way to find and network with companies they’re interested in, through ITEXPO DealCenter. What, specifically, is bringing you to ITEXPO West 2009?
WB: ITEXPO is a great opportunity to network and converse with other leaders in the industry. I am excited about how telecommunications is evolving into truly integrated solutions. The open and candid environment that ITEXPO provides is a breath of fresh air for someone like me who sees the future of telecom for what it is. I am also excited to be a guest speaker at two different sessions this year, “HD Voice Deployments” and “When Voice Meets Web 2.0.”
RT: What kinds of companies or professionals do you want to meet?
WB: I am interested in meeting other like-minded technology executives that share my vision for cloud technologies that are re-inventing business.
RT: What specific products or services do you intend to research or select?
WB: Alteva continues to research the potential in Voice 2.0. This means new telecom desktop applications, MVNO products and unified communication products.

Learn more about Alteva at ITEXPO West — the biggest and most comprehensive IP communications event of the year. ITEXPO West will take place in Los Angeles, Sept. 1 to 3, 2009, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Register now!

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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.

Edited by Michael Dinan

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