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Mandarin Oriental, Macau Deploys NEC's IP Telephony System

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October 04, 2010

Mandarin Oriental, Macau Deploys NEC's IP Telephony System

By Anshu Shrivastava, TMCnet Contributor

NEC Corporation has announced the installation of its IP telephony and Deuoromedia’s IPTV (News - Alert) system for one of Macau's most exclusive hotels, Mandarin Oriental, Macau, which opened on June 30.

In addition to 213 units of the UNIVERGE IP Phone (News - Alert) DT750, the hotel’s new system includes an enhanced hospitality IP-based multi-function phone for guestrooms, and over 230 units of the DT750 and DT730 IP phones for administration purposes. Additionally, the IPTV system is deployed throughout all 213 guestrooms.

Company officials said that this IP telephony system is based on NEC’s (News - Alert) UNIVERGE SV8500 communication server, which supports voice, unified communications and mobility solutions. In addition, it also supports XML applications on the IP phone in languages that include Chinese, Portuguese, English and Japanese.

The IPTV system for Mandarin Oriental comes with a wide variety of language options for guests from all over the world, and the hotel’s multi-language entertainment system menu in order to select from a broad range of media content.

A service portal that delivers important hotel information and services may also be accessed using the remote control, according to company officials. Moreover, the Internet may also be accessed via the system that enables guests to enjoy information and entertainment in a rich selection of languages.

Company officials said the guestroom IP phone keypads are designed with simple touch screen menus that feature time zone, weather, flight and business information, and also information on restaurant, spa and other guest services. And to better service guests, hotel staffs are using WiFi (News - Alert) phones with a rapid response system.

“NEC’s unique total solutions, IP-based telephony systems and Deuromedia’s IPTV system, provide the latest technology to meet our guests' needs," said Martin Schnider, general manager for Mandarin Oriental, Macau.

Working closely with Mandarin Oriental Hotel Group and other partners, NEC has deployed the system. NEC has jointly developed XML applications, i-Service, for DT750 terminals with FCS Computer Systems, integration with Deuromedia for IPTV systems and MTech for the rapid response system, HotSOS.

“NEC has a great deal of experience in global hospitality markets and will continue to utilize the latest technology to meet the requirements of Mandarin Oriental Hotel Group and their guests' needs,” said Taichiro Hashizawa, vice president and senior general manager at NEC Corp.

This is NEC's first installation of fully integrated IP telephony systems and IP-based TV systems in China and the 10th installation in a Mandarin Oriental Hotel property worldwide.

In September, NEC installed an IP telephony system for the InterContinental Shanghai Expo, Shanghai's newest hotel, built adjacent to the World Expo site in Pudong.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Tammy Wolf

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