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Active Voice Looks Forward with VideoMail

 

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July 23, 2007

Active Voice Looks Forward with VideoMail



By Sandra M. Gustavsen
Analyst, Access Intelligence LLC


Active Voice, LLC unveils new functionality for the next generation of Kinesis, the company’s flagship enterprise unified messaging solution that targets the large enterprise.

 
Kinesis is a scalable Windows-based messaging server that can serve as an affordable voice mail only solution or a full unified messaging solution with which subscribers manage voice, fax, e-mail and video messages from a Microsoft (News - Alert) Outlook inbox. Available to order on July 16, 2007, the new Version 3.0 adds clustering for business continuity, a series of new productivity applications and updated Octel and Centigram Telephony User Interface (TUI) emulations.
 
The Kinesis architecture allows for geographically dispersed clustering which encompasses failover, replication, redundancy and security to ensure continuity during an emergency or failure. With Version 3.0, the SQL Server-based Active Voice Message Store now supports two servers for Active-Passive clustering.
 
In addition, Active Voice’s new ViewCall application for real-time call control (connect, hold, transfer, send to voice mail, monitor) adds a control panel that integrates with Jabber and other instant messaging solutions. Users will be able to view the status of other users on the system and send instant messages to Jabber contacts.
 
A new Find Me Follow Me application (configured per subscriber) enables users to set up multiple greetings (unlimited) and have messages sent to 10 communication devices, including an office phone, a cell phone or a home phone. Per a subscriber’s status, Kinesis can play specific greetings, route callers within the auto attendant and automatically copy a message to another subscriber among other actions.
 
Kinesis 3.0 also supports an Agent feature that can hold calls if a subscriber phone is busy; 100+ callers can be in the hold queue where they will hear announcements about time in queue, position in queue and other call statistics.
 
Kinesis VideoMail ScreenshotLast month, Active Voice announced new VideoMail technology for Kinesis (pictured). Users create video messages using a camera (and including audio) or record a screen capture, then send the audio/video message from an Outlook client. VideoMail enables the sending of compressed files in the size of a standard e-mail or voice mail, and the recipient has the option to activate only the audio voicemail file or activate the full video file from a PDA or computer (requires a streaming video application available free on the Internet or via their operating system).
 
There are numerous applications for VideoMail technology, including medical environments, training, marketing, news reporting and troubleshooting problems. For example, VideoMail can screen capture an application problem on a computer and send this to IT for diagnosis. Or, a Web Designer can capture a Web animation and e-mail this to a customer for review. www.activevoice.com
 
TelecomTactics Takeaway: Active Voice continues to look forward with new intelligent messaging functionality that addresses key needs in a business’ choice of telephony solutions  – increased productivity, simple deployment and ease of use. “Reach me anytime” features are considered essential these days, particularly in North American businesses, and Active Voice’s new productivity applications, ViewCall, Find Me Follow Me and VideoMail improve the quality and speed of communications – all leading to more profitability for a business.
 
For more information on unified messaging solutions from leading telecommunication manufacturers, visit http://www.telecomweb.com/databases/telecomtactics/ or contact Sandra M. Gustavsen at sgustavsen@telecomweb.com.
 
Sandra M. Gustavsen, Senior Analyst/TelecomTactics
Access Intelligence LLC
1111 Marlkress Road, Suite 203
Cherry Hill, NJ 08003
856-424-1100 x11
sgustavsen@telecomweb.com
www.telecomtactics.com
www.telecomweb.com/databases

 

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