VocalNet, a provider of next generation integrated voice, data and managed services, has selected Edgewater Networks' (News - Alert) EdgeMarc for their Hosted PBX solution, DigitalVoice. Edgewater Networks is a provider of VoIP
networking and security products.
The EdgeMarc will be deployed by VocalNet at customer premises as a demarcation point for their DigitalVoice offering. VocalNet has opted for EdgeMarc’s quality of service (QoS
) and call quality monitoring capabilities to ensure DigitalVoice service quality.
For VocalNet, the EdgeMarc along with the EdgeView VoIP Support System gives them troubleshooting and circuit monitoring capabilities. The collaboration allows VocalNet to sell a high quality service at a reasonable price while enabling them to scale their operations and business to keep up with the demands of their customers.
"We chose the EdgeMarc because of its VoIP compatibility, attractive troubleshooting capabilities and general user friendliness," said Annette Warren, VP Operations, VocalNet. "The EdgeMarc Network Services Gateways with the EdgeView system allow us to manage and deliver the QoS that our customers demand in a hosted PBX
solution. These products ensure a good customer experience with reduced installation and problem resolution times."
EdgeMarc also helps VocalNet offer integrated telephone adapters and WiFi
capabilities to their customers as part of the bundle. "We believe our EdgeMarc solutions allow service providers to simplify their offerings and scale their businesses,” said David Norman, chief executive officer of Edgewater Networks.
“VocalNet's bundling of the EdgeMarc coupled with the EdgeView platform is an exciting offering to the market at a price the customer can afford."
Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking. To see more of his articles, please visit his columnist page.
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