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Intrado: Access to Emergency Services and 9-1-1 Remain Critical

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August 27, 2008

Intrado: Access to Emergency Services and 9-1-1 Remain Critical

By Rich Tehrani, CEO, Technology Marketing Corporation

Intrado (News - Alert), a company dedicated to enhancing the quality of emergency response in the United States, develops and delivers 911 operations support systems services that improve the E9-1-1 network so telecommunications service providers and public safety agencies can save lives.

Intrado's services include 9-1-1 database management and 9-1-1 call routing services, as well as Next Generation 9-1-1 services, to ensure subscribers' calls to 9-1-1 and their location are routed to the right public safety answering point.

Most recently, the company announced it collaborated with HUGHES Telematics to enhance vehicle safety. As per the partnership, Intrado Emergency Call Relay Center (ECRC) will be utilized by HUGHES Telematics-equipped vehicles when an airbag deploys with Automatic Crash Notification (ACN), or when a passenger provides notification of an emergency situation.
I had a chance recently to speak with Mary Boyd, Vice President at Intrado about the company's achievements and about their upcoming session at ITEXPO in September.
What company made the biggest contribution to communications this year?
It's tough to narrow it down to one company, but four come immediately to mind (in no particular order): Apple/ATTMo with the iPhone, Google leading the Open Handset Alliance (News - Alert) (Android), Sprint and Clearwire's advancement of WiMax, and VZW's LTE commitment.  

How has Google changed our markets?

It is still evolving.

How about Apple (News - Alert)?
They've shown that a relative newcomer can still disrupt a market.

What mobile phone(s) do you use?
A large variety. Our enterprise standard is RIM.

Who will win in an Apple/RIM war?

I think there are other major players in the "war" like Microsoft (News - Alert) - i.e. it is projected that MS Mobile-based handsets will exceed RIM handsets in the near future.  
In the areas of 9-1-1 and public safety we fully expect to see continued involvement from Congress and the FCC (News - Alert), as well as State-level regulation.  

What do you think the communications market might look like in five years?

Shifts in usage and technology from the evolution to IP-based solutions where voice is an application on a data network.  Along with those shifts, access to emergency services and 9-1-1 are critical.  The FCC will continue to ensure access and with that we should also expect activity around auto-location of a device.

What will attendees learn about in your session at ITEXPO this September?

Convergence creates a new world of technical challenges in 9-1-1 delivery - the discussion will focus on how we can ensure subscribers can access emergency response agency when needed, and how we can ensure the call is processed quickly and accurately. Attendees will receive updates on current 9-1-1 policy at the federal and State level, with insight into what modifications should occur in order to have effective policy that meets the needs of the changing technologies.
What type of attendees do you think should come to your session?

Service Providers who are either deploying or considering deploying convergence in their business and are interested in learning how federal and state policy decisions may impact their migration plans.

Rich Tehrani is President and Group Editor-in-Chief of TMC. In addition, he is the Chairman of the world�s best-attended communications conference, INTERNET TELEPHONY Conference & EXPO (ITEXPO). He is also the author of his own communications and technology blog.

Edited by Stefania Viscusi

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