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IP Phones - Vertical Communications' MBX IP 2.0 Offers Contact Center Functionalities, Powerful IP Security Capabilities
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April 05, 2013
Vertical Communications' MBX IP 2.0 Offers Contact Center Functionalities, Powerful IP Security Capabilities
By Rachel Ramsey, TMCnet Web Editor

Business VoIP systems have become prominent in organizations across the country as companies are realizing the benefits of Internet-based phone systems, such as lower costs, versatility for applications, rich features, user-friendly interfaces and mobility access.

Vertical Communications (News - Alert), a provider of business communications solutions, recently released the MBX IP 2.0, the latest version of its MBX IP phone system offering features that support both VoIP and digital technologies for small business customers.

The MBX IP 2.0 includes upgraded contact center functionalities such as an advanced supervisor function, improved voicemail and unified messaging features, as well as powerful IP security capabilities. It offers call forwarding, SMDR, internal/external paging, least-cost routing, flexibility configuration options, integrated voicemail and auto-attendant, and many other telephony features.

The software package also delivers improved SIP support, enabling users to extend IP services, such as conferencing to desktop phones and other standard SIP telephone endpoints.

“This latest version of MBX IP will generate new opportunities for Vertical partners by offering many attractive features that address core business needs,” said Francis Rosebush, president of MCM Communications, a Vertical Communications partner, in a statement. “We continue to be impressed with Vertical’s ability to deliver ongoing improvements that result in powerful solutions that continue to remain relevant as the marketplace evolves.”

Image via Vertical Communications

“Vertical is committed to providing its customers with a continually enhanced user experience,” said Rick Dell (News - Alert), chief operating officer for Vertical Communications. “This latest major software release for the MBX IP does just that by incorporating many new tools that will help businesses substantially improve productivity and efficiency.”

The IP phones that the MBX IP integrates with include Vertical Communications’ Edge 8000, Edge 700, SBX IP, DECT (News - Alert) cordless telephone and the Nomad SoftPhone.

Edited by Rory J. Thompson
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