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June 04, 2013
Yealink IP Phones Compatible with SAP Business Communications Management to Improve Customer Experience
By Rachel Ramsey, TMCnet Web Editor

As a provider of IP phones and VoIP solutions, Yealink (News - Alert) focuses on delivering IP-based products that help extend the value of network communications. Its IP phones offer HD quality, rich features, security standard compliance, easy deployment, broad interoperability and attractive pricing.

Yealink’s business IP video phone, the VP530, and its T2 and T3 series IP phones are now compatible with SAP (News - Alert) Business Communications Management software, an IP-based, multichannel contact center solution that helps manage inbound and outbound customer interactions.

The SAP Business Communications Management software enables users to improve service responsiveness and consistency, increase efficiency of contact center activities, connect all sites and employees within a single communications solution, monitor and adapt contact center operations in real-time, leverage expertise from office and mobile workers for effective, efficient service and lower the total cost of ownership.

Yealink’s video phone offers integrated audio and video applications and a large display that makes it an ideal all-in-one tool for today’s business professionals. The VP530 boasts a complete feature set suitable for high-level administrative and enterprise use, and it isn't limited to one-way video calling; it offers three-way video conferencing, with all conversation participants viewable on the phone's seven-inch 800 x 480 digital LCD touchscreen.

The SIP-T3 series is designed for managers with demanding integrated communication needs with seamless migration to modern GigE-based networks, a high-resolution TFT color display and an easy-to-use, feature-rich user interface. For users who are mostly interested rich features, a friendly user interface and HD voice quality, the T2 series offers quality through a T1 voice engine, HD handset, HD speaker and HD codec. It also offers security features to protect against electronic eavesdropping and data theft by supporting security standards TLS, SRTP, HTTPS, 802.1x, Open VPN and AES encryption.

"We anticipate SAP Business Communications Management will inject a new level of agility into the servicing of customer inquiries," said Stone Lu (News - Alert), vice president of Yealink. "We are excited that our phones now interoperate with SAP Business Communications Management, which provides our customers with one more ideal choice."

Yealink also offers interoperability with BroadSoft, Telinta, Digium (News - Alert), CoreDial, Metaswitch Networks, Vitelity and IPsmarx, among others. The most recent partnership with Telinta benefits VoIP service providers deploying many Yealink IP phones and utilize Telinta’s cloud-based switching, billing and customer management platform. Telinta’s Auto-Provisioning Profiles are designed for service providers that offer services like IP PBX (News - Alert), call centers or other types of IP deployments for enterprise customers.  As a result of this partnership, the company offers an Auto-Provisioning Profile for Yealink IP phones in Telinta’s TeliCore switching, billing and customer management platform.

Edited by Alisen Downey
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