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April 11, 2014
IP Phones Boost Unified Communications for the SMB
By Susan J. Campbell, TMCnet Contributing Editor

As companies aim to achieve better integration and seamless operation of their communications strategies through unified platforms, IP phones are gaining more attention. Many businesses have already made the move to an all-IP environment, while still others are considering their best migration strategy. To meet the need, providers are expanding offerings.

SimpleSignal (News - Alert) is no exception. The cloud-based unified communications and collaboration provider recently announced an addition to its list of supported unified communications hardware with the Yealink W52P DECT (News - Alert) IP Phone. Yealink introduced the phone in February of 2013 to meet the need for next generation functionality with cordless mobility in the SMB sector.

Bringing mobility into the unified communications mix is an important move for a number of companies today. When this mobility also supports the focus on IP in the office, nearly every communication need is easily met. The W52P is designed to fit this mold, delivering the functionality customers want in an IP phone and the flexibility they expect in a mobile device. Plus, call quality is protected at all times, something not always easily guaranteed with the mobile phone.

So why not just rely on the mobile phone or a Bring Your Own Device (BYOD) policy that eliminates the cost for the company? For a number of organizations, such a strategy makes sense, especially if there isn’t a centralized approach to customer interactions. Sales professionals, for instance, often fit in this strategy well. The warehouse environment, however, would not.

When a portable device is needed in an environment where signal strength and call quality are critical, the W52P DECT and other Yealink (News - Alert) IP phones are ideal. This one offers wideband technology and HD sound, up to four simultaneous external calls, a color display, repeater support, 10 hours of talk time, local phonebook that supports up to 500 entries and up to five VoIP accounts per base.

The focus here is to deliver a solution that allows for the seamless tie-in between the much-demanded unified communications and IP telephony. IP phones can meet the need, especially when designed with this environment in mind. Yealink is planning to demonstrate the values of the line at its upcoming IP Telephony Solution Summit 2014.

For those in the SMB who need a proven method for integrating unified communications and IP telephony, this latest addition to the SimpleSignal line is worth considering. While no solution is right for everyone, examining the technology available and how it will meet your needs is the logical first step. 

Edited by Alisen Downey
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