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IP Phones - Yealink, Mida Solutions Announce New Agreement
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September 05, 2014
Yealink, Mida Solutions Announce New Agreement
By David Delony, Contributing Writer

Yealink, an IP phones provider, announced this week that it is partnering with Mida Solutions, a unified communications (UC) provider, to offer a powerful communications solution for receptionists and operators.

“We already enjoy the benefits of a well-established partnership between Yealink (News - Alert) and Mida Solutions,” said Yealink vice president Stone Lu. “The latest technical agreement between our two companies means that we will be able to deliver even more advanced, reliable and innovative solutions for the future based on combined market leader technologies. And thanks to this partnership, it is now also possible to create vertical solutions for receptionists and blind operators.”

Yealink announced that its T4 series, T2 series and T19P are interoperable with Mida OperatorConsole.

The combination of hardware and software will give users a desktop IP phone that has all of the features of an app, while being easier to use.

The OperatorConsole is a Web-based application that allows users to make voice and video calls from their computers. It’s also designed to support visually impaired users. Users can manage multiple calls at the same time, as well as access their queues and entire directories.

The rise of VoIP has caused manufacturers like Yealink and Mida to move more functionality from hardware to software, allowing them to add new features easily and offer cheaper products. The lower costs of VoIP and extra features is driving many businesses to adopt VoIP technology.

While VoIP services and phones have extra features, actually using them can be difficult, especially with the limited screen real estate on phone LCDs. Using a desktop computer might be more comfortable as users have larger, higher-resolution screens to work with. They can transfer and put calls on hold without having to fumble for their phone’s buttons and remember which functions do what, but can point and click on their computer instead.

Edited by Alisen Downey
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