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May 13, 2009

With IVR, VoIP Offerings, Grows Despite Down Economy

By Vivek Naik, TMCnet Contributor

Product Support Solutions (News - Alert), also known as and more commonly as “PSS,” has announced its first quarter fiscal results for 2009 and says that it has achieved improved growth in a few areas.

Specifically, financial results for its maintenance undertakings are 49.8 percent higher than they were during the same period in 2008, the company has added several globally recognizable customers worldwide to its portfolio, and its new existing professional services projects registered increased revenue streams.
The company attributes the down economy as the prime reason for its ability to hang onto existing customers and find new ones, who still want business flow to continue but are severely constrained by limited budgets, relying more and more on the core strengths of PSS, which are its maintenance and support of contact center infrastructure and applications that guarantee renewed and extended life spans of existing IVR, Computer Telephony Intelligence, and Private Branch eXchange systems.
“Our customers get a double benefit that’s particularly attractive to them right now,” said Todd Funk, chief executive officer of PSS. “They save money this year because we can help them lower operating expenses right away. They also get to keep existing systems running reliably- even beyond their typical life expectancy- if capital dollars aren’t available for upgrades or equipment replacement.”
The company has not disclosed the names of its new clients, but indicated the main business streams and geographic presence of some of them, such as: international airlines that are based in the United Kingdom and Australia, several leading global communications companies, a North American Satellite TV services provider, a couple of global IT companies, and a telecommunications solution provider that serves a major U.S. Government agency.
In addition to its trademark maintenance and support contracts, it is also developing IVR and Computer Telephony Intelligence applications, making Graphic User Interfaces more agile, and integrates, deploys and sets up its FlexxGate Media Gateway (News - Alert) that helps companies to migrate from their existing Time-Division Multiplexing or analog telephone networks to the newer VoIP telephony architecture.
The growing trend of companies turning to used network equipment, as TMCnet reported, had resulted in contracts generating revenue of nearly $2.5 billion in 2008, which translates to 6.5 percent of networking Original Equipment Manufacturer market share.
The TMCnet report added that used equipment dealers and related companies are confident that such sales and associated maintenance will increase throughout 2009, and that the down economy was the main contributor to this business stream.

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Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.

Edited by Michael Dinan

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