Lync Migration Featured Article
October 10, 2015
Lync Migration Week in Review: Enghouse Interactive, Microsoft, Starleaf, CloudRoute
By Casey Houser
As ITEXPO has come and passed this year in Anaheim, several attendees have made the front pages of TMC (News - Alert) in Lync Migration news. Enghouse Interactive, Microsoft, and Starleaf all made showings with their various products and demonstrations. Meanwhile, CloudRoute has become one of the newest cloud service providers, and TMC spoke about the advantages of using a native Skype (News - Alert) for Business call center.
Getting back to ITEXPO, let’s first take a look at Enghouse. As a company, it offers all manner of multichannel contact center and workforce optimization tools. Through the use of those tools, it argues, companies can begin to cater to the Millennial generation because those individuals are used to working in environments with several media channels at once. This prepares them well for work inside a multichannel contact center. It predicts that, in the next year, the contact center market will see a rise in the use of video, live chat, and SMS.
Microsoft took time at ITEXPO (News - Alert) to explain why it recently purchased Skype and rebranded its Lync platform to Skype for Business. According to company representative Skip Chilcott, Microsoft’s (News - Alert) intent has always been to bring the familiarity of Skype to the functions of Lync. Together, they can present users with a number of unified communications tools that are easy to use and powerful. He commented that the biggest change in Lync was an update to its user interface. Now that the UI has been simplified, users can better take advantage of all that Skype for Business has to offer.
Last in line for festival features, StarLeaf presented its videoconferencing hardware, GTm 5220, for all attendees to view. This hardware interacts with Skype for Business to give users access to high-definition conferencing. The system is meant to capture large groups of people in a single conference room. This way, businesses do not have to use basic desktop webcams to try to capture everyone in the office.
CloudRoute, as mentioned earlier, comes into the cloud service provider market as one of many. The market is certainly crowded, but that is not stopping this company from offering a number of products to businesses. Its portfolio sports the big names in the Office 365 suite – Word, Excel, Outlook, Access, PowerPoint – and rounds out the goods with Skype for Business. Microsoft has authorized CloudRoute as a member of its Partner Network, and CloudRoute is passing on its own knowledge to businesses with its CloudRoute Academy knowledge base.
Lastly this week, TMC notes that businesses can find many advantages in building a unified communications (UC) contact center from the ground up. Instead of offering some UC features atop an existing legacy infrastructure, the contact center builds its entire system from Skype for Business. This allows companies to break down silos and make sure customers experience the full effect of what UC can offer.