Contact Center Software Market Revenue Set to Hit $102,751.5 Million by 2030, says P&S Intelligence

NEW YORK, May 24, 2022 /PRNewswire/ -- The contact center software market size was $23,161.7 million in 2021, and it is likely to grow at an 18.0% CAGR from 2021 to 2030 and reach $102,751.5 million by 2030,  according to P&S Intelligence. This is primarily credited to the increasing incorporation of AI-driven software into cloud-deployed contact centers to augment the experience of customers.

The outburst of the pandemic impacted the market in a positive manner, as the volume of calls to contact centers increased drastically. As stated by a report, these facilities observed 300% more calls through the preliminary phases of the COVID-19. This compelled businesses to make an investment in advanced software, to mechanize the processes.

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Key Findings of Contact Center Software Market Report

• Customer care personnel need to maintain strong relations with clients, to offer long-standing value to companies. According to a report, more than 60% of the businesses are improving their data scrutiny, which is imperative for delivering a better client experience.
• The IT & telecom sector is the leader of the contact center software market, with revenue of $6,384.8 million in 2021. This is because of the presence of numerous telecom & IT companies and fast growth of technology advancements.
• The increase in the adoption of internet-based services has allowed for the snowballing implementation of cloud-based software by numerous establishments.
• The customer collaboration category is set to witness the fastest growth within the solution segment over this decade. Businesses are progressively focusing on customer collaboration to improve their operations and serve customers better.
• North America is the leader in the global contact ceter software market, and it is predicted to produce $38,015.7 million in revenue in the coming years.
• Europe is the second-highest-revenue-generating region in the contact center software market. This is because of an initiative by the European Union in April 2016, which intended at contributing digital leads in data-driven sectors to numerous companies, with the aid of cloud services.

Organizations such as the National Association of Call Centers, Association of Government Contact Center Professionals, and Association of Contact Center Professionals provide software specialists and businesses, refining the workplace environment, and fortifying the standards of the contact center software industry.

As per a survey, over 80% of the respondents are deliberating the deployment of robotic automation, which will drive the requirement for software. Whereas, over 60% of the companies are considering the implementation of cloud contact centers in the next 18 months.

Contact Center Software Market Segmentation Analysis

By Solution

• Automatic Call Distribution
• Call Recording
• Computer Telephony Integration
• Customer Collaboration
• Dialer
• Interactive Voice Response
• Reporting & Analytics
• Workforce Optimization

By Service

• Integration & Deployment
• Support & Maintenance
• Training & Consulting
• Managed Services

By Deployment

• Cloud
• On-premise

By Organization Size

• Large Enterprises
• Small & Medium Enterprises

By Industry

• BFSI
• Consumer Goods & Retail
• Government
• Healthcare
• IT & Telecom
• Travel & Hospitality

By Region

• North America
• U.S.
• Canada
• Europe
• Germany
• U.K.
• France
• Italy
• Spain
• Asia-Pacific
• China
• India
• Japan
• South Korea
• Australia
• Latin America
• Brazil
• Mexico
• Middle East and Africa
• Saudi Arabia
• U.A.E.

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About P&S Intelligence

P&S Intelligence provides market research and consulting services to a vast array of industries across the world. As an enterprising research and consulting company, P&S believes in providing thorough insights on the ever-changing market scenario, to empower companies to make informed decisions and base their business strategies with astuteness. P&S keeps the interest of its clients at heart, which is why the insights we provide are both honest and accurate. Our long list of satisfied clients includes entry-level firms as well as multi-million-dollar businesses and government agencies.

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P&S Intelligence
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